Senior Manager, Ecosystem Acquisition at NCBA Group

JOB PURPOSE STATEMENT

The Senior Manager, Ecosystem Acquisition, reporting to the General Manager, Ecosystem & Liabilities will be responsible for growth of the Commercial & SME Banking liability book with a focus on CASA growth. This role will therefore require an entrepreneurial mindset, expertise in marketing and growth management to drive product success, customer engagement and revenue growth and fostering organizational alignment.

KEY ACCOUNTABILITIES (DUTIES AND RESPONSIBILITIES)

Perspective     % Weighting (to add up to 100%) Output

Financial (40%) 

• Quality portfolio management to ensure that the digital lending recoveries are within the acceptable threshold.
• Support a healthy growth of the Commercial and SME liability book with a bias to CASA.
• Support Go-to-Market plans and operational structures to achieve financial targets.
• Engage the retail sales team to execute a roadmap focused on long-term scalability and development.
• Structure the outcomes of ecosystem financing and prioritize their execution, ensuring alignment among stakeholders to mobilize all organizational resources to achieve the intended value.
• Monitor and assess business performance, implementing measures to drive growth and ensure a return on investment
• Engage essential customers and industry stakeholders to implement initiatives that enhance growth and broaden product penetration and adoption.

Internal business processes (15%)       

• Continuously review of partner on-boarding, partner management standards, rules of engagement, governance and quality assurance processes for the ecosystem based on best practice.
• Define engines & procedures to support implementation of ecosystem growth through their lifetime customer journey.
• Constantly collect market feedback and disseminate it to internal teams to drive performance.
• Drive sales efforts to position ecosystem strategy initiatives with our clients.
• Ensure appropriate product governance measures are in place so that product approval documents reflect the Bank’s Credit Policy guidelines at all times.
• Collaborate with Risk Team, Commercial & SME Banking business heads to identify and escalate potential risks to senior management through appropriate governance channels and Quality assurance framework for compliance with Retail Banking requirements.
• Ensure SLA agreements are adhered to, processes in place, reports generated and target achieved.

Customer (30%)

• Create opportunities to engage with relevant partners in a way that generates maximum value for our stakeholders.
• Undertake market research and user research for data analysis that will inform product requirements to build customer-centric products.

Learning and growth (15%)                

• Foster collaboration to build, lead and influence key stakeholders to align to one common goal.

JOB SPECIFICATIONS

Academic:

• Bachelor’s Degree in business related field.
• Master’s Degree will be an added advantage

Professional:

• CPA, ACCA, Credit Management, Customer Relationship Management Course.

Desired work experience:

• Above 10 years banking experience in sales, customer service and relationship management, with 3 years’ experience in a similar role.