Senior Manager, Fraud Risk Management at NCBA Group

Job Purpose Statement

The position is responsible is for oversight of the bank’s Fraud Risk Management Programs across the business that includes prevention, deterrence and detection of internal and external fraud risks. This includes, Fraud risk control design, business processes and products fraud risk assessment reviews, fraud management system, MIs and exception reports reviews, provide assurance that fraud risk is within the approved risk appetite and providing business on emerging industry fraud risk threats/mitigation and trends, conducting fraud risk awareness campaigns and training. Key areas of focus is to assist businesses with implementing initiatives & processes to minimize fraud losses.

Key Accountabilities (Duties and Responsibilities)

Output Financial (15%) 

• Proactive Fraud Risk Management Program and information management reporting based on robust capacity plans and delivered through a rigorous cost management discipline
• Targeted review on high-risk portfolios to mitigate any likely control environment deficiencies.
• Establish systems (polices, processes, procedures and tools) in achieving compliance requirements, minimization of fraud loss exposure and general cost containment.
• Oversee the development of management information to enhance visibility of fraud events and losses, ensuring qualitative and quantitative reporting.
• Research on fraud patterns by tracking confirmed fraudulent transactions to develop rules to prevent and detect fraud.
• Monitor systems activities to generate daily, weekly and/or monthly reports identifying trends and or potential fraud activities.
• Ensure management is appropriately informed of all fraud risk related activities and any significant concerns and provide appropriate mitigation plans.

Internal Business processes 55%

• Effective management of projects, programs or initiatives to achieve optimum fraud risk management regime on fraud prevention, deterrence, detection and or root cause analysis.
• Ensure daily core banking systems monitoring through the FRM solution, exception reviews and analysis e.g. Netguardian, BI etc exception reports to be summarized into weekly Risk MI report to be shared with management.
• Drive monthly fraud reporting against Key Performance Indicators and perform analysis to support fraud prevention initiatives.
• Attend to scheduled engagement meeting with the business or stakeholders on matters relating to fraud risk.
• Industry and bank fraud trend reviews and circulation to the business on monthly basis.
• Develop the methodology, standards, tools and templates for FRM's Fraud Risk Testing Programs.
• Track emerging FRM legislation and regulation and in partnership with the business, develop and implement new policies, procedures and controls in order to address new legislative or regulatory requirements
• Participate in development and monitoring of product life cycle to maximize the efficiency, effectiveness and overall quality of products.
• Perform post fraud root cause control reviews to identify control environment fraud and or misconduct gaps and work with respective business unit to mitigate and or close the control gaps.
• Effective utilization of fraud detection systems, tools and reports to prevent, detect and manage fraud losses.
• Design and implement an effective fraud awareness programs for bank staff across the business
• Undertake evaluation of effectiveness for existing fraud risk management strategies, systems and processes and initiate relevant improvements
• Lead ad hoc project work to implement new systems, work processes, technologies and drive adoption of new initiatives.
• Carry out reviews and or as may be assigned on all potential fraudulent activities with focus on root causes reviews and follow up on issues closure.

Service Management 15% 

• Adherence to service level agreements in place.
• Keep abreast with intelligence information gathering and ensure that the Bank’s interests are always safeguarded at all times.
• Effectively communicate emerging and/or changing risk and related control opportunities and enhancements to senior management.
• Build and maintain credible relationships with internal and external stakeholders to ensure timeous implementation of fraud risk control recommendations

Learning and Growth 10% 

• Provide overall leadership to direct reports to be high performing and engaged workforce, through performance management, motivating, coaching and training them accordingly.
• Competence development by identifying and communicating training needs that aim to improve personal performance objectives
• Undertake other responsibilities as may be assigned by management from time to time.
• Foster Team spirit and positive work environment

Ideal Job Specifications

Academic:

• Undergraduate degree – minimum upper 2nd class honours from an accredited University and added advantage for a person with the following disciplines: Computer Science/Information Technology, Finance/Accounting, Economics, Actuarial Science or Criminal Justice.

Professional:

• Proficiency in information technology T24 is a must
• Professional qualifications in Fraud Risk Management, Systems Audit, Data Analytics will be an added advantage
• Proficiency in information technology and relevant Information Security Certification i.e. CISSP, CISA / CISM, ISO/IEC 27001 will be an added advantage
• Familiarity with wide array of fraud tools, applications and solutions

Desired Work Experience

• Minimum 7 years of Financial Crime Risk Management or risk operations management or analytics experience in financial industry.
• Proficiency in information technology and the bank’s T24 core banking system is a must
• Understanding of the wider business, economic, market environment and regulatory framework in which the Bank operates.
• Strong leadership capabilities and management skills, with the ability to deliver effective controls
• within Fraud Risk Management.
• Familiarity with wide array of banking Fraud Analysis tools, applications and solutions