Senior Manager-OCS & VAS at Telkom Kenya

Reporting to:        Head of Service Platforms

Band:                       4.2

Department:          Technology Division

Role Purpose

The incumbent will be responsible for the planning, operations and maintenance of OCS & VAS platforms. This is a key role in the overall execution of the Technology strategy and will require a multi-disciplinary approach where financial; customer & internal processes and people management come together.

Working For Us, We Expect You To:

• Leading and growing a team of skilled engineers to deliver exceptional results
• Leading architecture and service design to deliver best-in-class systems and customer-centric services
• Fulfilment of service requests from internal and external customers
• Implementation of a business analysis approach to identifying business needs and determining solutions to business problems. The solutions should consider technology systems, process improvement, organizational change or strategic planning and policy development
• Service forecast, planning, deployment and optimization of the platforms including asset management
• Research and development of new features, solutions & technologies
• Vendor management to ensure that vendors deliver the highest product & service quality while managing costs and timelines
• Enforce strict adherence to the change management process to minimize the impact of change-related incidents upon service quality, and consequently improve the day-to-day operations of the organization.
• Analysis and tracking of KPIs for performance and capacity & Regular reporting
• Working closely with Finance and Revenue Assurance team to ensure timely creation of resources and minimizing revenue leakage
• Proactive system monitoring and both issue & problem management with SLA
• Management & support of developers and other integration partners both internal and external

Academic background & Professional Knowledge:

• Holder of Engineering Degree or any related field
• Have at least 8-10 years’ experience in the design, implementation, operation and maintenance of billing and messaging platforms.
• 3-5 years experience in the design, implementation, operation and maintenance of mobile operator platforms and technologies
• 3-5 years management experience and leading teams
• Thorough grounding in telecommunications grade hardware & software platforms, integration management, network design & implementation, operation and maintenance methods and procedures.
• Extensive knowledge of prepaid and postpaid charging, data, messaging and other value added services, and relevant standards and best practices in these domains.
• Hands on experience with mobile money, payments and banking.

Here Are The Skills We Are Looking For:

• Business acumen and principles and techniques of administration,organisation and people management
• Networking skills to form collaborative partnerships
• Unquestionable integrity, strong character, confidentiality and professional maturity
• Energetic, drive, assertive and ability to take own initiative, possess a “can do” attitude
• Forward planning and strategic thinking
• Commercial awareness
• Interpersonal skills
• Organisation and delegation
• Effective communication