Latest Jobs at Telkom

Region:                   Nairobi

Reporting to:        Manager Network Transport Planning

Band:                       2.2

Department:          Technology Division

Role Purpose

The incumbent will be responsible for IP and fibre Networks, modelling, planning, design and optimization of reliable transmission systems in support of fixed services and mobile services back haul requirements.

Working For Us, We Expect You To:

• Preparing bill of quantities for network relocations, rehabilitation and project proposals
• Ensuring availability of materials for on-going projects
• Design and implementation of main backbone Optical Fiber Cable (OFC) trunk networks
• Design of branch distribution optic fiber cable links i.e. exchange/node to exchange/node OFC links (Metro, FTTB and FTTH implementation.
• Constantly updating and maintain the company’s’ master plan for fixed access networks.
• Drawing / amending / updating TKL Network diagrams
• Plan and Design Transmission, IP and fibre Networks –Microwave, DWDM, SDH,IP and fibre
• Transmission/IP network optimization
• Frequency Management
• Roadmap tracking
• Project Management
• Vendor management
• Transmission/IP systems database & inventory management

Academic background & Professional Knowledge:

• Holder of BSC in Electrical & Electronic Engineering, Telecommunication or related course
• Have at least at least 3 years’ experience in IP/transmission or fiber planning
• Optic Fibre design & planning
• Outside plant engineering technique
• Project Management
• Way leave acquisition
• Proficient in MapInfo, Google Earth/Map,AutoCAD, GIS

Here Are The Skills We Are Looking For:

• Autonomy in a multicultural and multifunctional environment, ability to liaise with other entities and departments inside Telkom Kenya and outside Telkom Kenya
• Proactive and dynamic.
• Ability to work under pressure.
• Efficient and results oriented
• Self-motivated person able to work under minimum supervision
• Excellent Organization and communication skills
• Leadership skills

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Reporting to:        Head of Service Platforms

Band:                       4.2

Department:          Technology Division

Role Purpose

The incumbent will be responsible for the planning, operations and maintenance of OCS & VAS platforms. This is a key role in the overall execution of the Technology strategy and will require a multi-disciplinary approach where financial; customer & internal processes and people management come together.

Working For Us, We Expect You To:

• Leading and growing a team of skilled engineers to deliver exceptional results
• Leading architecture and service design to deliver best-in-class systems and customer-centric services
• Fulfilment of service requests from internal and external customers
• Implementation of a business analysis approach to identifying business needs and determining solutions to business problems. The solutions should consider technology systems, process improvement, organizational change or strategic planning and policy development
• Service forecast, planning, deployment and optimization of the platforms including asset management
• Research and development of new features, solutions & technologies
• Vendor management to ensure that vendors deliver the highest product & service quality while managing costs and timelines
• Enforce strict adherence to the change management process to minimize the impact of change-related incidents upon service quality, and consequently improve the day-to-day operations of the organization.
• Analysis and tracking of KPIs for performance and capacity & Regular reporting
• Working closely with Finance and Revenue Assurance team to ensure timely creation of resources and minimizing revenue leakage
• Proactive system monitoring and both issue & problem management with SLA
• Management & support of developers and other integration partners both internal and external

Academic background & Professional Knowledge:

• Holder of Engineering Degree or any related field
• Have at least 8-10 years’ experience in the design, implementation, operation and maintenance of billing and messaging platforms.
• 3-5 years experience in the design, implementation, operation and maintenance of mobile operator platforms and technologies
• 3-5 years management experience and leading teams
• Thorough grounding in telecommunications grade hardware & software platforms, integration management, network design & implementation, operation and maintenance methods and procedures.
• Extensive knowledge of prepaid and postpaid charging, data, messaging and other value added services, and relevant standards and best practices in these domains.
• Hands on experience with mobile money, payments and banking.

Here Are The Skills We Are Looking For:

• Business acumen and principles and techniques of administration,organisation and people management
• Networking skills to form collaborative partnerships
• Unquestionable integrity, strong character, confidentiality and professional maturity
• Energetic, drive, assertive and ability to take own initiative, possess a “can do” attitude
• Forward planning and strategic thinking
• Commercial awareness
• Interpersonal skills
• Organisation and delegation
• Effective communication

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Reporting to:        Head of Products & Solutions

Band:                       3

Department:          Enterprise Division 

Role Purpose

To conceptualize and develop the Enterprise product and service offerings through innovation and evolution of current and new products and services to increase the customer experience, acquisition and retention. To ensure that the products and services are functioning according to the business specifications as well as to plan and execute the implementation roadmap up to market release ready.

Working For Us, We Expect You To:

• Ensure product developments are executed within specified timelines and budgets.
• Alignment of products and services offering to a positive business case while remaining competitive in the market
• Support the achievement of sales targets through effective product development and sales enablement
• Develop relevant products offerings to increase the customer experience, acquisition and retention
• Ensure the reporting of accurate, relevant and timely information to guide decision making
• Execute the product and service roadmap in compliance with the product development governance for the assigned portfolio
• Oversee the development of the products and services based on business specifications across the customer life cycle
• Develop, test and manage the customer journey for the assigned product and services.
• Ensure thorough technical tests and user acceptance test
• Develop, monitor and execute products and solutions launches supported by Marketing team
• Timely execution and follow through of product development in line with the portfolio strategy and roadmap.
• Identify and implement optimization opportunities within the current offerings and inform relevant stakeholders
• Prepare and present the relevant product portfolio reporting with analytics for all levels of the business i.e. board, exco, opscom, operational
• Update the internal stakeholders on the general trends for the assigned product development specialization
• Support sourcing in partner onboarding and contract negotiations
• Define and implement the portfolio roadmap for agreements, service partners and enablers for the assigned portfolio
• Development and monitoring of the key tools required for products and services offering depending on assigned portfolio to increase customer retention and experience
• Ensure a thorough understanding of the Telkom products and services, policies and procedures

Academic background & Professional Knowledge

• Relevant Business degree in Business, IT or any related field
• Have experience of between 3-6 years mostly in Marketing Management, Customer Lifecycle management, Product Development,
• Having worked in a Telco environment is highly desirable
• Passionate dedication to your craft and desire to work with people who inspire you on a daily basis
• Natural tendency to be positive, creative, and curious 

Here Are The Skills We Are Looking For:

• Product development
• Outstanding Presentation skills
• Relationship Management & Negotiation Skills
• Resourcefulness and attention to detail
• Efficient and results oriented
• Self-motivated person able to work under minimum supervision.

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Reporting to:        Manager Customer Support Systems

Band:                       2.1

Department:          Technology Division 

Role Purpose

The incumbent will be required to administer and support CRM applications. In addition he/she will liaise with the business to ensure expectations are met on time. He/she also will provide analytical and technical support to the entire business in the form of presentations, reports, special projects, data analysis, and distribution of information from the CRM and other systems. He /she will also be required to address organizational information problems and requirements by analyzing requirements; designing computer programs and IT processes; recommending system controls and protocols.

Working For Us, We Expect You To:

• Serve as the in-house CRM analyst
• Spearhead cross-functional CRM task force across all departments to help them maintain accurate and uniform documentation of all Customer records in the CRM system
• Carry out Data audit on a regular basis to ensure clean data for use across all areas of the organization
• Provide timely insights and analytical support to different internal business stakeholders (including sales, marketing and other departments) to support effective business decision-making
• Working with Business teams to create campaigns that harness the abilities of the CRM (e.g. promotions).
• Generating and communicating relevant reports for users, e.g. reporting on different campaigns and income streams using data provided by the CRM
• System administration of CRM systems by ensuring system and user configurations are set up correctly & training of users.
• Document CRM systems processes/systems and ensure they are up to date.
• Perform troubleshooting, first/second level support and resolution of issues with respective system vendors.
• Involvement in system design and assess the effectiveness of technology resources already in use or new systems that are being implemented
• Redundancy and back up management - ensuring redundancy for BI and Mediation are backed up and that backup system is available and working.

Academic background & Professional Knowledge

• Holder of Computer Science or Information Technology degree or any related field
• Qualification in Programming (C#, Java, PHP, Android) / Databases (Oracle, MYSQL, PostgreSQ and SQL) & Qualification in ITIL /E-TOM.
• At least 3 years background in IT with specialization in Telecommunication CRM applications
• Proficient in Unix & Microsoft OS, Unix Scripting, programming and Relational Databases
• Experience in documenting processes and system architectures
• Proven experience in implementation of projects with regards to Customer Support applications

Here Are The Skills We Are Looking For:

• Customer focus
• Ability to work well as a part of a team
• Problem solving
• Good interpersonal skills, innovative and creative
• Ability to work without supervision
• Unquestionable integrity, strong character ,confidentiality and professional maturity
• Energetic, drive, assertive and ability to take own initiative, possess a “can do” attitude
• Ability to influence, collaborate and build consensus
• Ability to work under pressure, long hours  and meet deadlines