Senior Manager, Technology Platforms & Infrastructure at Kenya Airways

Brief Description        

This role’s responsibility is to provide leadership to ensure effective, secure network telecommunications and collaboration infrastructure as well as delivery of a standardized enterprise-wide Data Centre, Platforms (on-Premises and Cloud) and Database for use across all Kenya Airways operations and sites.

 The role holder is responsible for the proper function of technology infrastructure: Hardware, Software, Databases, Voice and Video communication and collaboration channels across the airline.

Detailed Description        

• Provide highly available secure Technology Infrastructure to optimize technologies.
• To provide leadership to Technology Platforms & Infrastructure team in terms of motivation, mentoring, talent growth to support business in customer service.
• Responsible for Servers, Databases, Networks and Cloud Platforms and communication infrastructure across the Enterprise.
• Planning, designing, implementation and management of information technology infrastructure to support service delivery throughout business outlets within approved budget.
• Implement best practice Policy, Standards and Procedures as part of Information and Communication Technologies (ICT) Governance and Management Framework and ensure compliance.
• Develop partnership with service providers to reduce Total Cost of Ownership.
• Periodic review of available and new technologies in line with best industry practice to support business growth.
• Planning, implementation, and management of value-added services, e.g., voice, data, channels software, cloud infrastructure and hardware.
• Design and implement short- and long-term strategic plans for Databases and Platforms to meet existing and future requirements.
• Manage and ensure effectiveness of servers, including backup servers, Cloud platforms, Oracle Mini-cluster, and their associated operating systems. Responsible for on-site and off-site data centers and Cloud platform
• Develop, implement, and maintain policies, procedures, and associated training plans for Technology Infrastructure, databases and platforms administration and appropriate use of Data Centers.
• Responsible for asset management, including maintenance of Data Center component inventory, life cycle management and related documentation. • Ensure scalability, performance and resilience of platform and databases, including adequate backups, disaster recovery etc., and ensuring the processes to respond to and resolve to incidents are defined and resourced 24x7. 
• Establishing and line managing a best-in-class team of Database administrators, Cloud specialists, Data center Engineers, Network & Communication Engineers/Specialists. 
• Represent Technology department in the Business continuity Planning and Crisis Management committee that is responsible for business continuity in case of a disaster, major incident and/ or crisis.

Job Requirements        
Minimum Qualifications

• Bachelor’s Degree in IT, Computer Science or related field from an institution recognized by Commission for University Education.
• Professional Qualifications in I.T Infrastructure Governance is required.
• Leadership and Coaching skills.
• Demonstrate excellent Planning and organizing skills.
• Excellent communication skills. 
• Proven Track record in delivering results.

Additional Qualifications 

• IT Business Support product certification e.g., Cisco, Oracle, VMware, Microsoft Azure.
• Membership and other relevant IT Certification
• Experience with storage area networks, WAN acceleration, virtualization 
• Certification in IT Security is an added advantage.

Minimum Years of Experience 

• At least 10 years’ experience, 5 years of which should be in a management position within IT.
• Demonstrate capability in Extensive Technical Knowledge and management of Technology Infrastructure Systems
• Technical Competencies &Experience  
• Strong understanding of infrastructure planning, design, and implementation 
• Experience with cloud computing platforms (such as Azure, AWS, Google cloud) 
• Knowledge in storage and backup technologies
• Proficiency in virtualization technologies such as VMware, Hyper-V or KVM
• Application and Network Security experience. 
•  Data Center Infrastructure management

Additional Details        

• Leadership and Coaching skills.
•  Demonstrate excellent Planning and organizing skills.
• Excellent communication skills. 
• Proven Track record in delivering results.
• Unquestionable Integrity. 
•  Attention to details and accuracy.