Senior Officer; Fraud Detection & Analytics - (21000186) at Safaricom Kenya

DESCRIPTION

We are pleased to announce the following vacancy in the Ethics & Compliance Department within the Corporate Security Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:

Reporting to the Senior Manager; Fraud Detection, Ethics & Compliance, the successful candidate will provide support on Fraud Detection initiatives through proactive and accurate analytics and undertake monitoring activities to achieve fraud performance KPIs and drive improved customer experience.

Key Responsibilities:

• Monitor unusual data patterns and derive insights that may indicate fraud/ unethical conduct, spot suspicious trends, and potential fraud risks.
• Support in development, validation, measurement and optimization of fraud detection rules and models to meet performance KPIs of fraud controls.
• Develop and maintain dashboard for fraud demand insights.
• Participate and support fraud demand reduction initiatives.
• Participate in resolution of Fraud related escalations from internal and external stakeholders.
• Active participation in all fraud monitoring initiatives.

QUALIFICATIONS

• A graduate with a degree in Business, IT, or Engineering.
• Professional certification in IT or Data Analytics.
• At least 3 years’ experience in generating insights from large datasets.
• Experience in use of data analysis tools
• At least 3 years proven experience in a telecommunications environment.
• Highly developed interpersonal and communication skills.