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SBM Bank Kenya is a leading and trusted financial institution with an international footprint, headquartered in Mauritius and positioned to offer an unprecedented banking experience in Kenya to niche Retail, SME and corporate clients. Following approval by the Central Bank of Kenya, the bank started its operations in Kenya in May 2017 and currently h...
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JOB SUMMARY:
Branch operations supervisor; authorize and supervise both teller and customer service transactions, managing branch cash levels and ensure all customer instructions are accurately executed by branch officers.
KEY RESPONSIBILITIES:
Operations - 40%
Customer Service/Experience - 30%
Audit and Risk - 20%
People management - 10%
KEY RELATIONSHIPS:
Customers of this position
KEY KNOWLEDGE AND COMPETENCIES:
Knowledge; Skills and Experience required for this Role
Job Knowledge:
Experience:
Education:
Competencies required for this Role:
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