Senior Operations Officer at Namati

The Senior Operations Officer will: Kenya Program Operations

•  Collaborate with Namati's Kenya-based program teams to assist in addressing operational needs, including ensuring the team's physical safety and security & facilitating the procurement of necessary supplies and equipment
•  Maintain an updated risk matrix for Namati Kenya with input from program teams on both assessing possible risks and determining appropriate controls and mitigation measures
•  Lead on implementation of controls and other mitigation measures for priority risks, with support of the Head of Office
•  Collaborate with Kenya-based program teams on planning and implementing organizational capacity building efforts for implementing partners
•  Lead on other key administrative and logistical tasks to ensure that Namati Kenya programs operate as efficiently as possible, while remaining compliant with relevant Kenyan laws

Namati Kenya Office Operations

•  Oversee annual inventory verification and assessment of items for possible disposal
•  Ensure all office permits or permissions remain current
•  Provide support and oversight to the Finance & Operations Associate on operational duties
•  Manage IT support vendor(s) and liaise with staff on equipment needs and repairs
•  Partner with the Head of Office to develop or update systems & procedures, as needed, to support the programmatic goals and growth of the Kenya office
•  Oversee regular review and updating of our Personnel Manual to reflect changes in law or operations at Namati
•  Collaborate with Head of Office and Senior Finance Officer on benefits administration, where needed
•  Keep up-to-date with Kenyan law and regulations and proactively work with the Head of Office to ensure seamless compliance across Namati Kenya operations
•  Maintain organizational records related to corporate registration, charity compliance, government reporting, and other administrative matters

Here's what you might have tackled last week

•  Worked with Namati Kenya's Senior Finance Officer to dispose of old office equipment and secure two new laptops for program teams
•  Met with program teams to ensure upcoming community meetings are safe and secure according to Namati Kenya's safety protocols
•  Finalized a policy concerning the taxation of allowances for paralegal training and partner convenings
•  Updated the Namati Kenya personnel manual to reflect recent changes to Namati Kenya's retirement benefits and collaborated with the Head of Office on communicating changes to staff
•  Compiled and submitted Namati Kenya's annual report to the NGO Board with support from the Head of Office
•  Provided guidance to the Finance & Operations Associate in securing a contract for repairs to be completed in the Namati Kenya office

About You

•  Track record of excellence in operations: You genuinely enjoy, and have multiple years experience working on the operations and administrative side of an organization or company. You've demonstrated your ability to build and improve operational policies and systems, including embracing the rapid adaptation needed to support a growing team. You're comfortable taking ownership and driving projects, and ideally you've worked with global or regional partners.
•  Exceptionally organized and attentive to detail: You're hyper-organized and you obsess about the details (in a healthy way). You take pleasure in letting no ball drop as you deftly juggle multiple projects and tasks in a fast paced environment.
•  Process Orientation: You have a track record for building and improving processes. You can pinpoint where the gaps are and provide solutions that optimize organizational practices and get results.
•  Nimble, creative, problem-solving: Although careful planning and execution define your work, you are positive and graceful when unexpected challenges arise. You quickly reorient and identify the best new course of action.
•  Sound judgment and integrity: You have the rare combination of being able to make quick decisions with your gut and measured decisions with your head.
•  Growth oriented: You're always seeking to better yourself and your work, and you will push yourself to the peak of performance to help fulfill our mission. In service of that growth, you welcome and delight in feedback from supervisors, peers, and anyone else.