Senior Relationship Manager, Investor Services at KCB Bank Kenya

Responsibilities

• Source, expand and retain existing client relationships with a focus on global custody business, so as to increase market share and profitability.
• Ensure financial and business growth targets assigned are achieved.
• Manage a relationship team to deliver on the assigned financial and performance targets.
• Ensure customer satisfaction, retention, and identification of repeat and new business opportunities.
• Source, prepare tenders proposals and presentations for potential business opportunities.
• Attend Client meetings, Annual General Meetings, new business pitches and make presentations as appropriate.
• Ensure billing and collection of revenue for services rendered. 
• Identify and manage the risks associated with global custody services business.
• Ensure strong cross- selling of existing and new products to existing and new clients; and in this process, maintain effective liaison with all relevant business units in the Bank.
• Maintain high level integrity and ethical standards – Uphold highest levels of integrity and ethical standards.

Qualifications & Experience

• University Degree in Business Administration, Economics, Finance, Banking, or its equivalent from a recognized institution.
• Capital Markets Program Certification (CISI)
• Trustee Development Program Certification (TDPK)
• Seven (7) years’ banking experience in the Financial/banking sector, (5) of which should be in Relationship Management in local and global Custody Services.
• Experience in leading teams 
• Excellent banking operations skills 
• Excellent stakeholder management skills
• Excellent problem-solving skills.