Senior Specialist Professional Import/Export Operations-Mandarin Speaking at DHL

In this Senior Specialist Professional Import/Export Operations-Mandarin Speaking position

• Executes procedures in the administration of the Import/Export process from end to end and manage large projects/ processes with limited oversight from manager.
• Establish and maintain relationships with existing customers.
• Handle customer complaints and enquiries.
• Provide high levels of customer service with a sense of urgency.
• Support departmental head with the implementation of new/change of systems.
• Build and maintain relationships with respective service providers.
• Arrange for the movement of shipment from Pick up at customer to Delivery at airlines.
• Book with carrier/Update CW1 remarks with booking info.
• Complete import/export documents.
• Complete the KPIs for Import/Export shipments.
• Quality check documentation before lodging to airline and shipping lines.
• Bill and close the shipment in CW1 Post flight/Customer messaging.
• Uplift confirmations to customers.
• Uploading of shipping documents into the applicable system.
• Submitting shipment files to entry division for customs clearance.
• Prepares files for entries
• Monitoring and following up on shipments until delivery.
• Support other team members by supervising operations and provide backup for absence/ peaks in operational activities.
• Identify and propose opportunities to grow business with and retain existing customer base, and support development and execution of customer business plan

Now, here is what we need from you!

• Knowledge of the Import/Export procedures in a freight forwarding environment.
• Mandarin Speaking.
• Good Negotiation and communication skills.
• High result orientation.
• Customs regulation knowledge.
• Able to work timely with high accuracy.
• Microsoft Excel and Word knowledge.
• 3-5 years related experience.
• Must have a matric.
• Preferred Cargo wise experience