Senior Success Services Engineer, Systems at Oracle

Job Description

• We are looking for a Senior Advanced Support Engineer who will be responsible of Cloud Data management domain of ACS customer solutions for OnPrem, private, public multi-cloud and Cloud at Customer (ExaCC) technologies, understanding the Customer Business and Industry requirements to provide the best service solution.

In terms of technical skills:

• Oracle Cloud IaaS: VCN, ADs, Instance, Storage, IAM, LB, Database, and DNS
• Oracle Engineered Systems, SuperCluster, Exadata, PCA, ZFS Storage and Backup Appliances, InfiniBand Switches, Ops center, OVM, Enterprise Manager, ZDLRA
• Oracle Sun Solaris OS, Network and Cluster Administration, Solaris 8, 9, 10, 11
• Oracle Sun Hardware V/T/M-Series SPARC and x86 design, implementation, support
• OVM, Xen, PDoms, LDoms, zones, SVM, UFS, ZFS, NFS, Flash Archive, Jump start, AI Installer
• Oracle Database, Gird Infrastructure and RAC.

For this position, we are looking for a creative, innovative and motivated professional with an open and flexible mindset who will work closely with the Customer to ensure alignment between business change, IT architecture, technical solutions, business resources and processes.

As integral part of a global Organization, the Senior Success Services Engineer will be working within an international environment with colleagues around the globe and contribute to global technology driven initiatives or innovation programs for continuous service improvements. 

As a Senior Success Services Engineer in Oracle CSS you will

• Assess and analyze customers business needs to make sure that Oracle solutions meets the customer’s objectives.
• Ensure Oracle cloud / OnPrem technologies are leveraged appropriately using best practices.
• Be the Oracle Solution Delivery authority to ensure that customers make informed decisions regarding scope to achieve beneficial solutions cost effectiveness, quality and re-usability.
• Providing technical guidance on Oracle cloud and/or on-premise solutions to customer and other Oracle team members to underpin successful delivery.
• Support solutions around multi-cloud and hybrid cloud setups.
• Ensure successful handover from Implementation toward operations making sure the implemented solution will fit the customer requirements.
• Maintain the Oracle Solution to make sure the customer demands needs will be met. Platforms for Oracle solutions are on premise, cloud or hybrid running various workloads (application, middleware, database and infrastructure).
• Working closely with the Technical Account Manager to ensure that the individual work streams are technically well managed.
• Be the main contact for new business opportunities by supporting our pre-sales team. Identifies and promotes opportunities for sales of Oracle products and services to support business growth.
• Actively lead and contribute to strategic programs and initiatives.
• Ability to be a technical team leader and coach team members in relevant skills. Finding ways to recognize the contributions of others in the team.
• To summary - helping to use and take the best advantage of all the value our company offers to our customers.

Job Requirements, Skills and Qualifications

• 8+ Years  in delivering Oracle solutions and/or transformation programs ideally using cloud technologies.
• Applicants are required to read, write, and speak English and Arabic  are a plus.
• You may be required to deliver services both remotely or onsite depending on business requirements.
• You have experience acting as an advisor or similar with cloud solution design, implementation, and delivery.
• You are proficient in designing and developing Oracle cloud solutions.
• You have excellent analytical, problem solving, strong written and verbal communication skills, including the ability to communicate with technical and non-technical staff at all levels of the customer organization.
• You are an undergraduate or higher level degree(s) holder or having an equivalent work experience will be considered too.
• You have a positive, resilient and creative attitude with an open and agile mind set in front of challenging situations.
• Driven to take Innovative proposals and make them mature solutions.
• You have the ability to break down complex problems/issues to determine suitability and make appropriate assessments and recommendations.
• You think out of the box and you are creative with solutions.
• You are keen to learn new cloud technologies using the training opportunities and lab resources in Oracle.
• You act as a positive influence on those around you and motivate others toward success.
• You embody our Values: Customer First, Collaboration, Innovation, Inspirational Leadership and Integrity.