Senior Systems and Support Engineer at Poa Internet

Overall Responsibility

Systems Engineers are responsible for the design and implementation of networked computer systems. They plan, install and configure the hardware and software used in a computer network and provide ongoing maintenance and technical support to users.

Key SMART Results for A-Player Success

• Have implemented efficiencies to ensure that systems availability never goes below 98.5% on daily maintenance of the application systems in operation even as we scale. Currently on 99% - Ongoing
• Have implemented proper process analysis, documentation and resolution of incidents/problems through root cause analysis of operational systems in partnership with Support team members - End of Q3 2022
• Have defined change management processes to ensure all production changes are made in accordance with life-cycle methodology and risk guidelines, and are proactively communicated with relevant stakeholders - End of Q3 2022
• As subject matter expert, have developed training materials and content to transfer skills to less experienced team members to support department requirements - End of Q4 2022
• Have implemented documentation and tracking processes for IT related inventory management to track IT assets - End of Q3 2022

Key Competencies Criticality (H,M,L)

• Linux / UNIX administration - H
• Database Administration (MySQL,SQLite, Postgres) - H
• Experience in developing under the following languages and frameworks: PHP, Drupal, JavaScript, HTML/CSS, Twig, REST and JSON - M
• Software as a service platforms: Freshworks, Jira - M
• Advanced networking (firewalls, routers, IP management) - M
• WordPress - M

Mandatory Criteria if Any with no exceptions to hire.

• Experience as a Senior and Network Administrator with at least 5 years experience
• At least 2-3 years experience in Software development preferably in PHP framework
• Supported and directly been part of support for rapid large scale growth organisation including countries in East Africa
• Worked at a startup and worked with management and been involved with the transition from startup to scaleup
• Operated in a business with similar Values and DNA to Poa to ensure cultural alignment