Senior Tour Consultant at ATL Global Business

Deadline for Applications: 30th July 2025

Are you passionate about creating unforgettable travel experiences across Africa?
Do you thrive in a fast-paced, customer-centric environment and have the skills to lead by example? We’re looking for a Senior Tour Consultant to join our team and help us deliver exceptional safari and tour services.

This is an exciting opportunity to work with a dynamic and experienced team, make your mark in the region, and deliver premium client experiences.
If you believe you are among the crème de la crème in the industry, we invite you to apply.

Company Profile

Our Client - Sense of Africa is a leading inbound destination management company with operations across six African countries, including Kenya, Tanzania, Uganda, Botswana, Namibia, and South Africa. The company is known for delivering exceptional travel experiences through customized services such as private guided tours, self-drive adventures, FIT (Fully Independent Traveler) arrangements, and group travel packages. Their reputation is built on strong, people-driven partnerships, robust operational systems, and in-depth regional expertise — all offered at competitive pricing.

About the Opportunity

Based at our regional office in Nairobi, the Senior Tour Consultant will be responsible for managing direct client and agent relationships, with a strong focus on creating high-quality safari proposals tailored to luxury and high-end travel experiences. The role involves leading a team of consultants, overseeing the design and costing of bespoke itineraries, and ensuring the seamless execution of high-value bookings from start to finish while consistently exceeding performance targets. Success in this position requires commercial acumen, operational precision, and a genuine passion for excellence in travel. Exceptional attention to detail, personalized service, and discretion are essential, particularly when managing high-end clientele

Key Responsibilities

• Lead the design, costing, and execution of high-end and tailor-made safari itineraries for all our clients, including luxury clients.
• Manage key accounts and agent relationships with professionalism, speed, and discretion.
• Supervise, coach, and support a team of Tour Consultants to deliver on performance targets and service excellence.
• Act as the escalation point for complex bookings and resolve issues with urgency and precision.
• Maintain oversight of Tourplan entries, supplier coordination, and confirmation of services.
• Collaborate with the Accounts and Operations teams to ensure profitability, compliance, and accurate invoicing.
• Contribute to the continuous improvement of processes, service quality, and client satisfaction.

Minimum Requirements

• Bachelor's degree in Tourism Management, Tour Operations, or a related field.
• At least 7 years’ experience in a senior/supervisory role in the tourism sector, with a strong background in luxury/high-end travel.
• Proven ability to manage VIP and discerning clients, with discretion, professionalism, and meticulous attention to detail.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal capabilities.
• High level of attention to detail and analytical thinking.
• Ability to multitask, manage time efficiently, and lead under pressure.
• Skilled in conflict resolution, problem solving, and stress management.
• Proficient in Tourplan and general ICT tools.
• Fluent in English; knowledge of a foreign language is an added advantage.