Senior Trainer at Inkomoko

About the Opportunity

• Inkomoko seeks a talented and experienced staff to train, coordinate and work directly with our entrepreneur clients in Nairobi. The Senior Trainer will implement Inkomoko training for a variety of businesses across Nairobi. Specific responsibilities include:

Responsibilities
CLIENT MOBILIZATION AND ENROLLMENT  (5%)

• Conduct outreach activities, including community meetings and networking events, to raise awareness about the program and recruit potential participants.
• Support in identifying, engaging, and mobilizing urban refugees and Kenyan community entrepreneurs for participation in the Inkomoko  program.
• Maintain a database of potential and enrolled participants, ensuring accurate and up-to-date records.
• Represent Inkomoko Kenya as an Ambassador and collaborate with community leaders, NGOs, and other stakeholders to identify and refer eligible candidates for the training program
• Advise on participants’ criteria to fit the culture, program and doing business in the community

TRAINING IMPLEMENTATION (70%)

• Manage trainings for all incoming clients
• Adapt training materials to meet the specific needs and cultural context of urban refugees and Kenyan community entrepreneurs
• Deploy a wide variety of training methods - both in-person and digital - iterating as needed
• Plan and implement training of trainers (ToTs) as part of the ongoing classes schedule for Trainers, BDAs, Training Support Associate/Field staff.
• Implement training for Inkomoko partners.
• Translate all training materials/content to local languages.
• Coordinate and ensure that all the entrepreneurs in the program are informed and attend all planned training
• Organize all the training logistics: printing training materials, setting up the training venue, recording attendance, and starting the training on time with support from Training Support Associates.
• Deliver training to over 1, 200 entrepreneurs per cohort using Inkomoko training content.
• Recommend clients that need extra/specific attention to the relevant Business Development Advisors of the location
• Participate in capacity-building workshops on a range of topics related to business growth, accounting, finance, marketing, human-centered design, innovation, etc.
• Supervise and coach the assigned, Training Support Associates, Interns to deliver excellent service to entrepreneurs.
• Complete all the program training in the due time and within budget.
• Draft training reports and updates the online reporting tools.

MANAGEMENT (20% TIME)

• Supervise and coach the assigned trainers and Training Support Associates to deliver excellent service to entrepreneurs.
• Set work plans, participate in bi-annual performance reviews and maintain weekly check-ins
• Be aware at all times of key goals and develop daily strategies to achieve them in alignment with budget and culture.
• Participate in local staff meetings and other organizational activities to share information with the team
• Liaise with the consulting and investment teams, our lending partner and other departments to ensure smooth operations.
• Work closely with the Business Development Manager and BGS Director to plan and manage the budget, staffing, and other resource needs to deliver program outcomes.
• Perform other duties as required and assigned by your manager

OPERATIONS & ADMINISTRATION (5% time)

• General maintenance of entrepreneur files, reports, and coordination with colleagues
• Contribute to staff meetings, annual retreats, and monthly entrepreneur Services meetings 
• Record billable hours and activities in organizational tracking systems (Odoo, etc)
• Work with the Monitoring, Evaluation and Learning team to ensure that every training is assessed for impact and value to entrepreneurs.
• Coordinate with the Training Support Associate and other training staff or instructors for smooth logistics
• Attend all Company-wide meetings and maintain organizational values in all situations
• Draft training reports and updates the online reporting tools

Minimum Qualifications

• We are looking for candidates who will navigate fast-paced and resource-constrained environments with enthusiasm, resilience, a sense of humor, and imagination

The ideal candidate will fulfill the following requirements:

•  Bachelor’s Degree in Business Administration/Management or related field
•  4+ years of work experience in business development services or applicable field
•  Experience in relationship management skills, business planning, and coaching 
•  Excellent computer skills, especially with MS Excel and Word
•  Good written and oral communications skills
•  Good presentation and training skills
•  Shows perseverance, personal integrity, and critical thinking skills
•  Show personal drive, initiative, and learning agility 
•  Must speak fluent English & Swahili; knowledge of other local languages is an added advantage
•  Must be able to legally work in Kenya