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  • Posted: Mar 27, 2024
    Deadline: Apr 2, 2024
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Old Mutual Kenya is based in Nairobi and is part of a larger group that offers solutions in long-term savings, asset management and investment. We offer solutions to individuals and corporates underpinned by our core values which are: Respect, Integrity, Accountability and Pushing beyond boundaries.
    Read more about this company


    Senior Underwriter/ Relationship Officer - Business Retention

    Job Description


    • Managing the renewals cycle by ensuring the terms/notices are dispatched by 15th of every month.
    • Maintain good relationships with intermediaries and ensure maximum retention of profitable accounts.
    • Participate in renewal meetings with intermediaries and clients to review and retain renewal business.
    • Seek opportunities to cross-sell or upsell to existing clients by reviewing insurance portfolios and foster organic growth.
    • Provide excellent and prompt customer service for maintenance of a positive reputation for the business.
    • Resolve any customer complaints/issues/concerns in a prompt and professional manner, where necessary escalate to the various departments/authorities for closure.
    • Maintaining and updating the renewal tracker
    • Daily follow ups of renewals with the intermediaries through phone calls, visits, and emails
    • Confirming renewals and obtaining the risk notes
    • Collecting market intelligence for strategic renewal decisions to support retention.
    • Monthly follow up on recovery of lost/unrenewed business
    • Follow up on risk improvement implementations.
    • Quarterly and monthly review of performance and engaging clients/intermediaries for improvements and recovery
    • Support credit control by collecting all renewal premiums and ensuring that all feedback is given to the credit control team on policies that are due to be cancelled.


    • Sound Technical Underwriting skills.
    • Intensive and extensive product knowledge
    • People Management and overall managerial skills
    • Good analytical skills
    • Customer service skills
    • Good Communication Skills
    • Computer Literate with good knowledge of Excel



    • Minimum 5 years’ experience


    • Degree in insurance or business related.
    • Professional qualification (CII or IIK) or good progress

    Method of Application

    Interested and qualified? Go to Old Mutual Kenya on to apply

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