Service Advisor at Isuzu East Africa (Isuzu EA)

REF: AFS/RS/2022

This position is responsible for providing solutions to Service Customers and Service Experience management.

Reporting to the Service Administration Manager, the successful candidate will be responsible for the following functions;

• Scheduling service appointments for customers.
• Coordinating preparation of repair estimates for service authorization.
• Creating repair orders and following up on repairs to meet promised times.
• Warranty administration.
• Making repair or service recommendations.
• Customer communications on vehicle repairs or service.
• Invoicing for completed jobs and coordinating collection of finished vehicles.
• Participating in new vehicle handover process.

For appointment to this position, the successful candidate must meet the following minimum requirements:

• Bachelor's degree (Upper Second Class) in Mechanical engineering or a business-related field.
• KCSE Mean grade B+.
• Five years relevant experience.