Service Availability DevOps Engineer at Safaricom Kenya

JOB DESCRIPTION

Reporting to the Engineering Lead – Service Availability, the position holder will be tasked with monitoring & Observability and improving the operational aspects of all systems in scope within DIT. Drive automation and Dev-ops across the different domains. Foster service monitoring through proactive initiatives like AIOPs, machine learning among other available channels. 

RESPONSIBILITIES

• Proactively building and implementing monitoring services, including end to end monitoring, scripting and automation, modern tooling and maintenance software. 
• Use of AI and Machine learning to perform log analysis and create predictive models that will assist in identifying potential failures. 
• Developing and executing automation scripts and maintenance jobs. 
• Developing automation around monitoring.
• Onboarding DIT systems to the service monitoring tools (APMs like ELK).
• Clearly document any monitoring gaps noted and collaborate with the relevant teams to ensure timely closure. 
• Performance of Applications error analysis and follow-up to ensure optimal customer experience.
• Deployment of planned & operational changes on systems in scope. 
• Support all Digital squads to ensure new products are monitored.
• Support in Zero touch Operations initiatives.
• Support in development of collectors and agents

QUALIFICATIONS

• Bachelor’s Degree in either Computer Science or Information Technology, Electrical and communication engineering or Business Information Systems or in a relevant field in telecommunication.
• Domain knowledge in at least 2 of the following areas , Sysadmin especially Linux, Orchestration (Kubernetes), Linux Kernel, Open telemetry.
• Good understanding of back-end programming such us Python & RUST
• Technical understanding of SRE concepts & DevOps Practices with respect to providing stable services to customers and adhering to availability KPIs, Service Level Objectives, Service Level Indicators & conforming to target monthly error budget. 
• Be well versed with one or more modern monitoring tools such as ELK, Prometheus, Dynatrace, AppDynamics, New Relic, Splunk etc. 
• Good understanding of the micro service architecture & appreciation of the traditional/classic SOA
• Ability to manage a team having leadership skills, ownership of issues been analytical and a problem solver.
• Being able to implement strict change management policy.
• Conversant with agile ways of working.