Service Desk Coordinator Intern at Gap Recruitment Services Limited

Key Responsibilities

• Assist in preparing commercial quotations for parts, repairs, and replacements identified during preventive maintenance visits and service call-outs.
• Track quotations and follow up on outstanding client approvals.
• Support the Support Coordinator in maintaining accurate preventive maintenance schedules.
• Assist in monitoring outstanding repairs, replacements, and service actions through to completion.
• Support client communication, including responding to service-related emails and enquiries.
• Maintain accurate records of quotations, approvals, follow-ups, and service activities.
• Liaise with the Presales and Support teams to obtain information required for quotation preparation.
• Assist the Presales team with commercial quotations for project-related activities.
• Follow up with internal teams on outstanding client requests and service-related actions.
• Help identify potential delays and escalate them to the relevant team members.
• Provide general administrative and coordination support to the Support Department.
• Assist with other service desk activities as assigned.

Qualifications & Experience

• Diploma or Degree in Business Administration, Engineering, or a related field.
• Recent graduate or candidate looking to gain practical experience in service coordination or administration.
• Good working knowledge of Microsoft Excel and Word.
• Good written and verbal communication skills.
• Strong organizational and administrative skills.
• Attention to detail and accuracy.
• Ability to manage multiple tasks and follow up on assigned activities.
• Proactive attitude with a willingness to learn.
• Ability to work effectively with different teams and stakeholders.
• Customer-focused and professional approach.
• Familiarity with CRM, quotation, or service management software is an added advantage.