Service Desk Coordinator at Peoplelink Consultants Ltd

Responsibilities

• Prepare accurate commercial quotations for parts, repairs, and replacements based on support team findings, including project-related activities.
• Track pending quotations and proactively follow up with clients to secure timely approvals.
• Collaborate with the Support Coordinator to keep preventive maintenance (PM) schedules updated and ensure execution on time.
• Confirm that flagged repair and replacement items are resolved prior to the next scheduled PM visit.
• Manage client communications, including answering service emails, and maintain up-to-date records of quotes, approvals, and PM schedules.
• Support the broader Support and Presales teams with coordination and administrative tasks to maintain smooth service delivery.

Requirements

• Diploma or Degree in Business Administration, Engineering, or a related field.
• 1-2 years of experience in a coordination, sales support, or customer service role (experience in a technical, security, or service industry is preferred).
• Proficiency in Microsoft Excel and Word; familiarity with CRM or quotation software is an added advantage.
• Excellent organizational, multitasking, and written communication skills with strong attention to detail.
• Proactive mindset capable of anticipating and resolving potential delays before they occur.