Service Engineer at Sheffield Steel Systems

JOB DESCRIPTION

• Drive repair and maintenance effort from end to end and own the whole process.
• The candidate will be reportin to the CRO.

THE CANDIDATE
Technical Skills

• Should be an engineer with minimum 7yrs of experience in Service repairs and maintenance area from a reputable company.
• Should have a proven record to manage the entire process from raising the ticket to closing the ticket within the agreed SLA’s.
• Should be able to seamlessly manage warranty claims during the warranty period.
• Should be able to drive maintenance contracts and will be responsible for agreed revenues through maintenance contracts.
• Should be able to optimize the inventory of spares both indigenous as well as imported and work at close tandem with finance and import.
• Should have the ability to analyze points of failure in not meeting the SLA’s and do an RCA ,suggest and lead changes to adhere to SLA’S.

Soft Skills

• Ability to drive and create a service driven organization by leading the team.
• Should have a service driven orientation.