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I&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking.
Job Summary
The role holder will be responsible for systematic monitoring and measurement of the customer experience at different customer touch points with the end objective of identifying any service gaps and following through for implementation of corrective actions.
Responsibilities
Qualification And Competency Requirements
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