Shop Assistant at Proto Energy

Must have skills

• Ability to work a flexible schedule 
• Excellent customer Service 
• Team player 
• Problem solving skills 
• Effecient time management

Qualifications

• At least a Diploma in Business related course. 
• Proven excellent customer service experience is preferred. 
• 2 years’ experience in sales and marketing. 
• At least 2 years’ experience working in FMCG delivery services. 
• Good spoken and written English and Kiswahili. 
• Valid Certificate of good conduct. 
• Basic computer literacy. 

Job role

• Receive customer orders from the CCAs and dispatch within 15 minutes of placement and confirmation of the customer. 
• Keep the shop clean and organized, including sweeping, mopping, dusting, and ensure that cylinders are neatly arranged and well displayed. 
• Perform opening and closing stock procedures on the Pro gas App. 
• Manage inventory at the shop by ensuring safety of cylinders and documenting any leakage from cylinders. 
• Upload sales on the Pro Shop App in real time. 
• Handle customer enquiries at the shop and ensure timely deliveries of their orders. 
• Actively engage with customers to understand their needs and recommend products or services. 
• Monitor inventory levels and communicate with the supervisor regarding low stock and place orders for stock replenishment. 
• Provide information about promotions, discounts, product pricing, and loyalty programs to the customers. 
• Address customer queries, concerns, or complaints in a professional and helpful manner and escalate issues to the supervisor or manager if necessary. 
• Work collaboratively with other team members to achieve sales targets and maintain a positive work environment. 
• Adhere to health and saf\ety guidelines, including proper handling of cylinders and maintaining a safe environment for customers and staff. 
• Participate in training programs to enhance product knowledge, customer service skills, and overall job performance. 
• Work check-in time within the stipulated time. 
• Perform any other duty as assigned by the supervisor.