Shop Attendant at Q-Sourcing Servtec Group

We are seeking a dedicated and customer-focused Shop Attendant to join our retail team. This entry-level position is ideal for someone who enjoys working with people, has strong attention to detail, and wants to grow within the Steel industry. The successful candidate will be responsible for providing excellent customer service while maintaining efficient stock control and shop operations.

DUTIES & RESPONSIBILITIES:

Customer Service

• Greet customers warmly and provide assistance with product inquiries
• Process sales transactions accurately using point-of-sale systems
• Handle customer complaints and returns professionally
• Maintain a clean and welcoming shop environment
• Provide product information and recommendations to customers

Stock Management & Control

• Receive, check, and organize incoming stock deliveries
• Conduct regular stock counts and inventory checks
• Monitor stock levels and report low inventory to management
• Ensure proper storage and rotation of products
• Maintain accurate stock records and documentation
• Assist with stock replenishment on shop floor

 General Shop Operations

• Open and close the shop according to established procedures
• Maintain cleanliness and organization of the sales floor
• Ensure product displays are attractive and well-stocked
• Handle cash transactions and daily till reconciliation
• Follow all company policies and procedures
• Support team members and assist where needed

KNOWLEDGE, SKILLS, AND EXPERIENCE:

• Computer Literacy
• High school diploma or equivalent
• Basic numeracy and literacy skills
• Strong communication and interpersonal skills
• Ability to work flexible hours, including Saturday
• Physical ability to lift and move stock items
• Honest, reliable, and punctual