Shop Manager - Nakuru at HCS Affiliates Group

• Our Client in the Telecommunications sector seeks to recruit a Shop Manager.

Role Purpose

• To plan, direct & oversee the operations and fiscal (Sales profitability) health of a retail cluster consisting of a minimum of three (3) Retail Shops

Key Responsibilities

• Drive the Revenue & Profitability of the Shops within the allocated Retail Cluster
• Reports & Sales projections/planning
• Enforce SOPs across all stores within the cluster
• Manage the shop's look and feel, i.e., merchandising consistent with the brand, uniforms, and consistency in animation activities inside or outside the shop
• Manage balance between consignment stock and DFP sales with an objective of maximizing device sales
• Cash management, maintaining accuracy and integrity in EJaze, TKash, cash reconciliations, and reporting
• Audit adherence to policies and procedures and take the necessary actions i.e., team training, execute stock takes, customer experience surveys
• Internal and External stakeholder engagement
• Represent the company in relation with local authorities, proactive attitude to local authorities in order to seek business and promotional activities
• Identify and provide potential sales leads to the relevant stakeholders in Enterprise or mobile
• People and Performance Management- Drive performance culture, holding weekly meetings with the teams, manage staff welfare, manage staff retention/ attrition/ replacement

Academic Background & Professional Knowledge

• Bachelor's Degree in Business, Marketing or related fields
• 2-3 years’ experience in sales and retail management