Sopra CoE Specialist at KCB Bank Kenya

The Position:

The role of Sopra CoE Specialist is to co-ordinate and apply proven analytical and problem-solving skills to help validate requests through collaboration with other functional teams to ensure seamless resolution of Sopra issues to enable support business strategy and entrench best practices.

Key Responsibilities:

• Works closely with various business functions and advice on Best Practice on core banking systems i.e. (Sopra, T24 etc.) and its robust functionalities
• Manages contract performance and nurture skills that advances the IT Banking Systems Operations strategy on Core banking (Sopra,T24 etc.)
• Evaluates and Reviews all (Sopra, T24 etc.) incidents and requests before resolution.
• Build and disseminate expert skills on Sopra support and issue resolution
• With team perform corrections on Sopra transactions with exceptions.
• In liaison with relevant business unit, perform Product Creation for approved products.
• In liaison with functional unit, supports Sopra-related projects.
• With business, perform Product Optimization for requests on existing products.
• Spearheads maintenance, traction, and resolution of system core functionalities i.e., Sopra platform
• Liaises with the Sopra vendor on escalated core issues for resolution.
• Participates in the change management process by ensuring that requisite Sopra parameter requests are updated after a change promotion.

The Person:

For the above position, the successful applicant should have the following:

• Bachelor’s degree in IT or related field.
• 3 years progressive experience in Information Technology, with at least 3 years’ experience in the core banking system i.e., T24, and 2 years’ experience in Digital Channels, IT Projects, and Quality Assurance.
• Strong interpersonal and communication skills.