Spa Supervisor at Enashipai Resort & Spa

Job Summary

Oversee the daily operaIons of the spa, ensuring excepIonal guest experiences, smooth staff coordinaIon, and adherence to hotel service standards. Acts as a key point of contact for guests and therapists during shiQs.

Key Responsibilities

• Supervise daily spa operations, including scheduling, treatment room readiness, and guest flow
• Lead, train, and motivate spa therapists, receptionists, and attendants
• Handle guest inquiries, feedback, and service recovery professionally
• Monitor inventory of spa products and supplies, and coordinate reordering
• Ensure compliance with hygiene, safety, and licensing regulations
• Assist with rostering, performance monitoring, and on-the-job coaching of staff
• Support achievement of spa revenue targets through upselling and retail sales
• Maintain cleanliness, ambiance, and presentation standards throughout the spa
• Prepare shift reports and communicate updates to the Spa Manager

Requirements

• Diploma/certification in spa therapy, cosmetology, or hospitality management
• 2–4 years’ experience in a spa environment, with at least 2 years in a supervisory role
• Strong knowledge of spa treatments, products, and wellness trends
• Excellent guest service, leadership, and communication skills
• Ability to work flexible hours, including weekends and holidays