Spanish Language Speaking Call Center at Flexi-Personnel

Our client, an international organization who is a leading provider of language interpretation

services is seeking to recruit Spanish language speaking call center agents.

Duties and Responsibilities

• Assist our client’s community and help resolve inquiries empathetically, accurately and on
• Make well balanced decisions and personally driven to be an effective advocate for our community
• Investigate and resolve issues that are reported on client platform such as requests for account
• Respond to user inquiries with high quality, speed, empathy and accuracy
• Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
• Identify inefficiencies in workflows and suggest solutions
• Recognize trends and patterns, and escalate issues outside the company policy to the global team

Qualifications and Experience

• Between 18-35
• Must be living in Kenya
• Must speak fluent English and Spanish.
• High school education mandatory. College education an advantage
• Must be currently unemployed or working as a casual
• Must possess strong interpersonal skills, verbal and written communication skills and most importantly empathy
• High affinity and cultural awareness of political/social situation regarding the relevant market/region.
• Must have NSSF, NHIF and KRA pin.

Deadline: Friday 25th April 2022