Stock Controller - Mombasa at M-KOPA Solar

JOB PURPOSE

The main purpose of an M-KOPA stock controller is to serve customers and the sales team by distributing stock and helping customers with troubleshooting and servicing.

You will report to the Retail Teama Leader.

Main Job Responsibilities

• Inventory management: You will receive, issue stock, and take stock
• Reverse logistics: You will complete phone swap and phone returns
• Sales support: You will acquire and upgrade sales
• Customer service: You will log, troubleshoot, follow up and resolve customer issues and general inquiries
• After-sales service: You will proactively follow-up phone servicing, contact customers, and ensure the customer collects the phone
• Branding: You will ensure that all posters and marketing materials at the depot are in good condition and visible
• Any other tasks assigned

EXPERIENCE/ SKILLS & COMPETENCIES/ LICENCES & CERTIFICATIONS/ EDUCATION REQUIRED

• At least 1 year's experience in customer care or inventory management, preferably in a phone-selling company
• Tech-savvy with a smartphone bias
• Front office management is an added advantage
• Computer literate
• A diploma in business or a related field, a degree in any field is an added advantage