Student Affairs Officer at United States International University - USIU Africa

Job Summary

Reporting to Senior Student Affairs Officer, the job holder will provide administrative duties in coordination with the International Students Office (ISO) and other departments in the university..

Key Responsibilities/Tasks

• Coordinate day-to-day administrative support operations of the Office of International Students Office, which include responsibilities, such as but not limited to:
  • Assisting and directing callers, visitors, students and faculty.
  • Scheduling appointments.
  • Preparing and posting all announcements involved in ISO office.
  • Ordering Office supplies.
• Coordinate with Senior Student Affairs Officer (International Students) in conducting orientation for newly admitted international students, alongside the local students.
• Provide advising on areas such as cultural adaptation, health, travel, immigration and other personal issues that might affect international students’ status in Kenya, including being able to make appropriate referrals where necessary.
• Assist in handling materials and mailings with exchange partner institutions.
• Coordinate travel arrangements and assist in handling itineraries for students participating in Exchange & Study Abroad programs.
• Accompany Exchange & Study Abroad students on planned excursions (if need be).
• Maintain accurate profiles of all international students as well as for Exchange & Study-Abroad Programs.
• Do research on websites on information of other institutions abroad with the aim of expanding Exchange & Study Abroad programs.
• Review and update information posted on the website regarding international students, Exchange & Study Abroad programs and International Students’ Handbook.
• Assist in coordinating social events and gatherings for international students.
• Evaluate the on-going needs and current issues of international students and the International Students Office services; design and conduct student needs Assessments
• Administer on-going data collection to improve services and student retention.
• Supervise and evaluate Campus Work Study students attached to ISO office.
• Exercise discretion regarding issues that arise in absence of Senior Student Affairs Officer (International Students), with thorough knowledge of the policies and procedures of the University in order to resolve the issue or redirect to appropriate personnel.
• Perform other duties as may be assigned by the International Students’ Officer from time to time.

Qualifications /Educational/Professional/experience)

• A Bachelor’s degree.
• 2-3 years administrative support experience.
• Good computer skills, with emphasis on Microsoft Office Suite.

Personal Attributes & Competencies

• Possess the proficiency and knowledge of principles to provide high-quality customer and personal services to both internal and external customers of the university.
• Excellent interpersonal and communication skills.
• An interest in International affairs and good international exposure.
• Open minded.
• Good organizational and administration skills.
• Willingness to work with students from all parts of the world.
• Ability to work independently.
• Must be a team player.