Supermarket Assistant Branch Manager - Nairobi at Emerge Egress Consulting

Role Objective

• We are looking to recruit a proactive and performance-driven Supermarket Assistant Branch Manager to support the overall management of a busy retail outlet. The successful candidate will assist in driving sales, ensuring smooth day-to-day operations, and maintaining high standards of customer service, stock control, and staff productivity.

Core Duties and Responsibilities

• Support the Branch Manager in overseeing daily store operations to ensure efficiency and profitability
• Assist in achieving sales targets through effective planning, monitoring, and execution of strategies
• Supervise key operational areas including merchandising, customer service, cash handling, and stock management
• Ensure proper stock control practices, including ordering, rotation, and minimizing losses
• Identify slow-moving or underperforming products and recommend corrective actions
• Provide guidance, supervision, and motivation to staff to enhance productivity and service delivery
• Assist in staff scheduling, performance monitoring, and maintaining team discipline
• Ensure adherence to company policies, health and safety standards, and regulatory requirements
• Participate in stock counts and support reconciliation processes
• Assist in procurement coordination to ensure timely and cost-effective sourcing
• Monitor branch expenses and contribute to budget tracking and reporting
• Analyze sales patterns and customer trends to support business decisions
• Maintain high standards of store presentation and customer experience
• Build and maintain positive relationships with customers, suppliers, and internal teams
• Support the use of retail systems (e.g., SAGE or similar) for accurate reporting and stock tracking

Job Specifications and Qualifications

• Bachelor’s Degree in Business Administration, Retail Management, or related field. 
• Minimum of 3 years’ experience in retail or supermarket branch management. 
• Experience in supermarket operations is an added advantage. 
• Experience in retail or supermarket environments is an added advantage. 
• Strong knowledge of inventory control, procurement, and retail operations. 
• Experience with SAGE or similar retail management systems is an added advantage.

Key Competencies

• Strong leadership and team coordination skills
• Sales-driven mindset with good commercial awareness
• Analytical thinking and problem-solving ability
• Good organizational and decision-making skills
• High level of integrity and accountability
• Ability to perform effectively in a fast-paced retail environment
• Strong communication and interpersonal skills
• Customer-focused approach