Supervisor at Aurum Consultants

Job Purpose

Supervise and run all restaurant operations. Manage staff in conjunction with the F&B Head, handle complaints and be person responsible in absence of the F&B Head.

Duties and Responsibilities

• Provide prompt, courteous and efficient food and beverage service.
• Advise customers on all F&B choices and ensure  that the restaurant staff have similar product knowledge
• Assist with maintaining high standards of quality control, hygiene, health and safety throughout
• Maintain cleanliness of the work areas and equipment.
• Effectively handle customer requests and concerns.
• Must follow all cash handling policies and procedures.
• Maintaining inventory of operating equipment, linen and guest supplies.
• Ensures that standards/procedures are adhered to at all times.
• Ensure an excellent service experience for guests
• Possess excellent understanding and product knowledge and assist with the training of Restaurant staff
• Build guest loyalty and gather constructive feedback to ensure satisfaction of every individual guest.
• Conduct daily briefs prior to each and every service and liaise with the Chef and be aware of any special dishes.
• Any other duties related to food and beverage service assigned by the F&B Head.

Qualifications:

• Diploma in food and beverage from a reputable college/university.
• Must have a minimum of 2 years as a supervisor managing a team in a busy and fast-paced environment.
• Must have knowledge of food and beverage service
• A good communicator, friendly and inclusive, even after a long shift.
• Must have excellent guest service skills always exceeding guest expectations.
• Able to work with flexible working hours