Supervisor – Data Centre Operations 2 at Kenya Revenue Authority (KRA)

Job Summary:

Responsible for the operation, monitoring, trouble shooting and basic maintenance of HVAC equipment and electrical systems, Data  LAN/WAN communications and Data Centre Facilities located within KRA Data Centres.

Key Responsibilities

1. Automates the organization wide service monitoring infrastructure that monitors real time events on servers, networks, applications and databases.
2. Sets up of tools and procedures for monitoring and continuously adding more KRA systems to service monitoring as they become available.
3. Supervise all the ongoing activities in the data centre to ensure security of the facility and systems hosted therein.
4. Identifies and defines the monitored components needed for the business services to operate
5. Prepare SLAs and AMCs technical requirements for critical Data Centre equipment requiring special vendor expertise support and maintenance.
6. Defines monitoring criteria and thresholds for the components needed for the business services to operate
7. Sets the monitored components in the monitoring tool
8. Performs root cause analysis of problem management with other ICT sections.
9. Maintains and updates the quality of scripts used to monitor thresholds and alerts.
10. Develops alerts and its escalation procedures based on SLA’s provided by ICT.
11. Carries out daily proactive monitoring of all components of KRA Data Centre Systems
12. Provision of first line level of technical support to KRA Data Centre Infrastructure and associated accessories.
13. Supervises the provision of the day-to-day corrective maintenance and the Bi-annual Preventive maintenance services for KRA Data Centre Infrastructure and its associated hardware in support to users.

Academic and Professional Qualifications

1. Bachelor’s degree in Computer Science, Management Information Systems, Information Technology, Electrical / Electronic Engineering, Telecommunications or any other IT related field.
2. Masters degree in Computer Science, Business Administration, Information Systems or any other IT or Management related Post graduate degree will be an added advantage.

The following Certifications is  required:

• CCNA
• MCSE, A+, N+

The following certifications will be an added advantage:

• Supervisory skills
• IT governance ,ITIL
• CDCP (Certified Data Centre Professional)
• CDCT (Certified Data Centre Technician)

Relevant Work Experience Required

• The Job holder should have at least three (3) years of work experience in a busy IT Data centre environment.
• Demonstrated technical competence in data center facilities, equipment cooling, power, and data communications fundamentals
• Experience in managing data center infrastructure (Network support, cabling, basic server application support, system backups) set-up, configurations, deployment and support.

Desired Skills:

• Skills in data center documentation tools (rack drawings, etc.);
• Knowledge in Business Continuity services

Key Competencies

1. Excellent listening and communication skills
2. Ability to interact confidently with users to establish what the problem is and explain the solution
3. Be proactive with good analytical and problem solving skills
4. Team player
5. Ability to pay attention to details
6. Ability to prioritize competing work commitments and deliver on time
7. Passion for innovation and creativity
8. High levels of integrity
9. Ability to work under minimum supervision