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The Kenya Revenue Authority (KRA) was established by an Act of Parliament, Chapter 469 of the laws of Kenya , which became effective on 1st July 1995 . The Authority is charged with the responsibility of collecting revenue on behalf of the Government of Kenya. A Board of Directors, consisting of both public and private sector experts, makes policy decisio...
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Role Purpose
As the Performance Management Business Partner, the role holder will oversee and manage all activities in their business cluster as per the performance management cycle and manage all communication, sensitization and monitoring of the process to ensure its effectiveness and relevance to the business needs.
The role holder will be responsible for providing responsive and proactive support and advise to line managers on performance management to ensure total compliance with performance management policies, procedures and standards.
Duties and Responsibilities
Under the overall supervision of the DC - PMD, the incumbent will undertake the following:
- Responsible for the interpretation and application of performance management policy and all other frameworks guiding management of performance in their respective business areas
- Implement and monitor performance management in their respective departments to enable employee and teams understand the goals of the Authority particularly through managing the performance cycle to ensure cross-complex alignment and intra-complex cascading of business goals and key performance indicators across the Authority.
- Implement a process of tracking progression from goal setting, mid-year reviews and end of year evaluations to support individual, team and organizational performance
- To provide effective performance management consultancy, guidance, technical and administrative expertise for their respective departments on all performance management matters
- To implement initiatives aimed at fostering an agile performance driven culture and implement programs to support and drive that culture along with results across their departments
- Ensure that comprehensive training on performance contracting and appraisal system is offered to staff and management of your respective business areas
- Drive targeted communication and capacity building programs in the performance management process to enable managers to effectively evaluate and measure individual and team performance and to optimize performance and productivity
- Support line managers on all performance related issues from planning, monitoring and evaluation
- Plan and implement performance calibration of staff in their business areas
- Implement and manage an effective employee performance management system to foster an agile performance culture
- Ensure Board commitments and cross cutting issues are cascaded across their respective departments and captured in the relevant PCs
- Ensure that quality assurance process of staff Performance Contracts is effectively conducted to ensure they meet the SSMARTA Principle
- Ensure that staff in their business areas complete their PCs and appraisals within the set timelines
- Prepare PC and Appraisal reports of their business areas and forward to the Performance Analysis & Reporting Manager for consolidation
- Work with learning and development to address capacity gaps that affect performance of staff in their respective business areas
- Ensure that performance coaching program is effectively implemented in their respective business areas
- Conduct effective productivity monitoring in liaison with Manager, Performance Analysis & Reporting to ensure achievement of set performance targets
- Provide monthly and quarterly reports to each Line Manager on attainment of goals, PIP and development plans
- Provide professional development support and perform periodic performance reviews for direct reports based on KRA’s Performance Management System.
- Coach and mentor subordinates on a regular basis.
Education
- University Degree in Human Resources or related field
- Post Graduate Diploma in Human Resource Management
- Minimum seven (7) years’ experience in HR generalist role and three (3) at Managerial Level
- Experience of Performance Management in a progressive organization is desirable
- Additional professional qualification/certification in performance management is advantageous
- Membership to a relevant professional body.
Experience, Knowledge, Skills & Abilities:
- Strong client focus with ability to build good relationships influence and network
- Strong communication skills and ability to work effectively with multiple stakeholders
- Demonstrable experience of design and implementation of performance management
- Change management skills and experience in driving a high performance culture
- Experience in leading performance improvement programs.
- Familiarity with HRIS tools that support Performance Management processes/activities; Management of 360-degree feedback processes in a diverse and complex business environment.
- Knowledge and understanding of people management theories/ principles and ability to coach others around best practices.
- Ability to plan, organise, coordinate, multitask and prioritise under pressure with minimal supervision.
- Client and results oriented individual holding “a can-do attitude”.
- Marked ability to influence policy development and relate work to wider operational needs of the business.
- Willingness to work in an agile environment while adapting agile work principles. Must be flexible and at ease with rapidly changing deadlines.
Competencies required for this role
- Leadership skills
- Planning and organizing skills
- Excellent Communication skills
- Analytical skills
- Problem solving skills
- Interpersonal relations skills
- Report writing skills
- Customer orientation
- Technological awareness
- Innovation and creativity
- Making effective decisions
- Seeing the big picture
- Delivering at pace
- Building capability for all
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Role Purpose
Manager - Performance Management is responsible to implement an efficient, fair and transparent Performance Management System in their business cluster to promote an agile and high performance culture.
Roles & Responsibilities:
- Develop and update the annual appraisal process and guidelines and manage the appraisal process across functions and campuses.
- Handle the performance management cycle process from start to end and monitor timely and accurate completion of the appraisals (e.g. forms and templates, communications).
- Work with internal stakeholders across their business cluster through to embed a culture of continuous feedback on employee performance.
- Provide support to line managers in applying the Performance Management System should they face challenges with the implementation.
- Develop tools and support material to help employees and their line managers in their appraisal process.
- Collect and analyse performance appraisal results across functions and campuses.
- Create the annual appraisal calendar, manage the communication with employees and ensure that each activity in the appraisal process is executed within the specified timeframe and as per defined guidelines.
- Coordinate with the Human Resources Division for the implementation of consequences related to performance evaluation results
- Resolve problems related to appraisals, such as employee requests for re-evaluation, and ensure that these issues are handled in a fair, professional, transparent and equitable way.
- Provide professional development support and perform periodic performance reviews for direct reports based on KRA’s Performance Management System.
- Coach and mentor subordinates on a regular basis.
- Coordinate preparation of monthly, quarterly and annual reports to each Line Manager on attainment of goals, PIP and development plans.
Education;
- University Degree in Human Resource Management or related field
- Post Graduate Diploma in Human Resource Management
- Qualifications in HR or business analytics will be desirable
- Membership to a relevant professional body.
- Minimum five (5) years’ experience in HR generalist role and two (2) at First-Level Management.
- Experience of Performance Management in a progressive organization is desirable.
Experience, Knowledge, Skills & Abilities:
- Strong research, communication, presentation, analytical and problem solving skills
- Knowledge of HRMIS Systems especially performance management system
- Understanding of business metric performance and target setting
- Communication and the ability to get along with people
- Working knowledge of performance metric analysis
- Working knowledge of performance management processes and procedures
- Excellent organizational skills to handle multiple tasks in a fast paced environment, as well as tight deadlines
- Good understanding of business metric performance and target setting.
- Strong understanding of, and practical experience of using different data tools to transform and analyse different data sets
- Champion the discovery and sharing analytical insight with stakeholders with various levels of analytical expertise and at all levels of seniority
- Willingness to work in an agile environment while adapting agile work principles.
Competencies required for this role
- Leadership skills
- Decision making skills
- Planning and organizing skills
- Communication skills
- Analytical skills
- Problem solving skills
- Interpersonal relations skills
- Report writing skills
- Customer orientation
- Technological awareness
- Innovation and creativity
- Making effective decisions
- Seeing the big picture
- Delivering at pace
- Building capability for all
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Job Summary:
The job holder is responsible for development of new systems to automate business processes and maintenance of existing systems through change and enhancements.
Key Responsibilities:
- Work with development teams and product managers to ideate software solutions.
- Test software to ensure responsiveness and efficiency.
- Troubleshoot, debug and upgrade software.
- Develop enhancements and maintain existing software.
- Diagnose and address issues arising from testing and deployments.
- Conduct system demos and walk-throughs.
- Create security and data protection settings.
- Prepare technical documentation.
- Apply coding standards consistently in every solution developed.
- Ensure developed products conform to policy and information security requirements.
Academic and Professional Qualifications
- Bachelor’s degree in Computer Science, Management Information Systems, Information Technology, Electrical / Electronic Engineering, Telecommunications or any other IT related field.
OR
- Post graduate qualifications in Computer Science, Management Information Systems, Information Technology, Electrical / Electronic Engineering, Telecommunications is an added advantage.
- Professional Certification or Training in any one of the following areas is required:
- Software Development i.e. Microsoft Certified Systems Developer (MCSD), Java Programming, Python, Web Design and Development, Oracle Developer etc.
- Database Administration i.e. Oracle, PostgreSQL, MySQL, Microsoft SQL Server etc.
- Business Intelligence and Analytics i.e. Oracle BI, Power BI
Relevant Work Experience Required
- Post graduate work experience of at least one (1) year as a Software Developer, Enterprise Web Developer.
- Proven experience in design, development, implementation and maintenance of enterprise business systems.
- Proven experience in integration of enterprise business systems.
- Working experience with relational databases and database management tools (Oracle, MySQL, PostgreSQL, Microsoft SQL Server etc.)
- Proficiency in Object Oriented programming techniques, languages (Java, Python, PHP etc.) and frameworks (Spring, Struts, Django, Flask, .NET etc.)
- Expert knowledge of web based technologies (HTML, XML, XHTML, DHTML, SOAP, JSON, etc.)
- Expert knowledge of internet and messaging protocols i.e. HTTP, FTP, SOAP and REST
- Working knowledge of Linux/Unix and Windows operating systems.
- Working knowledge of System Design and Modelling techniques.
Competencies
The job holder must have:
- Excellent listening and communication skills
- Ability to interact confidently with users to establish what the problem is and explain the solution
- Be proactive with good analytical and problem solving skills
- Team player
- Ability to pay attention to details
- Ability to prioritize competing work commitments and deliver on time
- Passion for innovation and creativity
- High levels of integrity
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Job Summary:
Responsible for conducting performance testing, User Acceptance Testing, Regression Testing and other required test and recommend for production deployment.
Key Responsibilities:
- Conduct user acceptance testing with all relevant stakeholders to evaluate that delivered solutions are fit for use and purpose
- Conducts load, stress and performance testing for identified test exercises.
- Carry out vulnerability assessments on network, databases, business systems and services using various tools and personal knowledge
- Conducts regression tests to ascertain that identified issues or bugs have been resolved and new defects are not introduced
- Conducts smoke tests on environments prior to test exercise to validate readiness for user acceptance testing,
- Ensure compliance with the approved policy, best practice, security requirements and set minimum baseline standards
- Develop test cases that conforms to established software testing standards indicating priority areas
- Document defects according to testing standards.
- Generate test data fit for purpose.
- Documents results of completed testing assignments
- Ensure conformity to ISO (9001/2015 and 27001/2013) and data security requirements.
Academic and Professional Qualifications
Bachelor’s degree in Computer Science or a related field.
Required
- Should have a combination of the following:
- Good command of SQL language
- Good command of unix/linux/windows
- Good command of Java, java scripts, VB scripts, python
Relevant Work Experience Required
Work experience of at least one (1) year in related IT field.
Conversant with a good combination of JBOSS, Tomcat, Oracle, MS SQL, PostgreSQL , MySQL
Key Competencies:
- Organisational skills
- Computer proficiency
- Analytical skills
- Communication skills
- Innovative
- Leadership Skills
- Problem solving skills
- Results oriented
- Able to work towards attainment of targets within agreed timelines.
- Team player.
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Job Summary:
Responsible for the deployment, monitoring, support and maintenance of corporate Local Area Networks and IP Telephony in the Authority.
Key Responsibilities:
Operational Responsibilities
- Support and maintains LANs, WANs in the corporate IT infrastructure including IP telephony systems.
- Configuration, troubleshooting and deployment of IT network equipment.
- Works closely with vendors and other network analysts, technicians and system engineers to identify performance issues and schedule updates and patches.
- Works closely with users to define and document requirements.
- Reviews request to implement new or modify existing networks/phone systems and determines whether request warrants a full assessment.
- Develops a needs assessment document identifying skills/resources required to successfully support the system.
- Performs inventory control and fix assets tracking for network equipment and provide extension list to the corporate directory for IP Telephony.
- Engages technical resources and assists technical and project management teams in the development of functional specification documents as necessary.
- Prepare and maintain system configurations documentation, procedure manuals and technical specifications for the telephony system.
- Coordinates network testing and assists users with acceptance testing to ensure product being delivered meets project requirements.
- Follow up and maintain billing information for all the E1 lines and other PSTN connections to ensure accurate and up to date records.
- Coordinate user trainings in regard to the use of the new IP based telephony system.
Academic and Professional Qualifications
- Bachelor’s degree in Computer Science, Management Information Systems, Information Technology, Electrical / Electronic Engineering, Telecommunications or any other IT related field.
- Master’s degree in Computer Science, Business Administration or related Postgraduate degree will be an added advantage
The following certifications is required:
- CCNA or CCNP or HCNA or MCSE
The following certifications will be an added advantage:
- Supervisory skills
- IT Governance & Service Level Management i.e. ITIL, COBIT or equivalent
Relevant Work Experience Required
- The job holder should have at least three (3) years of work experience in progressive technical experience in a busy IT environment.
- Competence in managing IP telephone networks
- Proven experience to design, install and support an enterprise network infrastructure.
- Knowledge and experience in setup and troubleshooting of Local Area Networks and Wide Area Networks
Key Competencies
- Excellent listening and communication skills
- Ability to interact confidently with users to establish what the problem is and explain the solution
- Be proactive with good analytical and problem solving skills
- Team player
- Ability to pay attention to details
- Ability to prioritize competing work commitments and deliver on time
- Passion for innovation and creativity
- High levels of integrity
- Ability to work under minimum supervision
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Job Summary:
Responsible for the operation, monitoring, trouble shooting and basic maintenance of HVAC equipment and electrical systems, Data LAN/WAN communications and Data Centre Facilities located within KRA Data Centres.
Key Responsibilities
- Automates the organization wide service monitoring infrastructure that monitors real time events on servers, networks, applications and databases.
- Sets up of tools and procedures for monitoring and continuously adding more KRA systems to service monitoring as they become available.
- Supervise all the ongoing activities in the data centre to ensure security of the facility and systems hosted therein.
- Identifies and defines the monitored components needed for the business services to operate
- Prepare SLAs and AMCs technical requirements for critical Data Centre equipment requiring special vendor expertise support and maintenance.
- Defines monitoring criteria and thresholds for the components needed for the business services to operate
- Sets the monitored components in the monitoring tool
- Performs root cause analysis of problem management with other ICT sections.
- Maintains and updates the quality of scripts used to monitor thresholds and alerts.
- Develops alerts and its escalation procedures based on SLA’s provided by ICT.
- Carries out daily proactive monitoring of all components of KRA Data Centre Systems
- Provision of first line level of technical support to KRA Data Centre Infrastructure and associated accessories.
- Supervises the provision of the day-to-day corrective maintenance and the Bi-annual Preventive maintenance services for KRA Data Centre Infrastructure and its associated hardware in support to users.
Academic and Professional Qualifications
- Bachelor’s degree in Computer Science, Management Information Systems, Information Technology, Electrical / Electronic Engineering, Telecommunications or any other IT related field.
- Masters degree in Computer Science, Business Administration, Information Systems or any other IT or Management related Post graduate degree will be an added advantage.
The following Certifications is required:
The following certifications will be an added advantage:
- Supervisory skills
- IT governance ,ITIL
- CDCP (Certified Data Centre Professional)
- CDCT (Certified Data Centre Technician)
Relevant Work Experience Required
- The Job holder should have at least three (3) years of work experience in a busy IT Data centre environment.
- Demonstrated technical competence in data center facilities, equipment cooling, power, and data communications fundamentals
- Experience in managing data center infrastructure (Network support, cabling, basic server application support, system backups) set-up, configurations, deployment and support.
Desired Skills:
- Skills in data center documentation tools (rack drawings, etc.);
- Knowledge in Business Continuity services
Key Competencies
- Excellent listening and communication skills
- Ability to interact confidently with users to establish what the problem is and explain the solution
- Be proactive with good analytical and problem solving skills
- Team player
- Ability to pay attention to details
- Ability to prioritize competing work commitments and deliver on time
- Passion for innovation and creativity
- High levels of integrity
- Ability to work under minimum supervision
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Job Summary:
Responsible for guiding and ensuring that resolution of incidents by 2nd line Service Support team is done following the laid down procedure.
Key Responsibilities:
- Attend to service requests and incidents assigned to the team within defined SLA.
- Identify, monitor and resolve or escalate recurring incidents which translate to problems
- Coordinate collection of obsolete assets for retirement purpose.
- Supervise, mentor, coach and promote talent growth of officers in order to support business through excellent customer service.
- Provide next escalation level of ICT Support Officers.
- Establish performance targets for the direct reports and ensure that they are achieved.
- Monitor Incidents resolution and services recovery by direct reports
- Ensure conformity to ISO (9001/2015 and 27001/2013) and data security requirements.
Academic and Professional Qualifications
- Bachelor’s degree in Computer Science, IT or a related field
The following certifications will be an added advantage:
- MCSE, A+, N+
- ITIL Training
- Customer Care Training
Relevant Work Experience Required
The job holder must have at least 3 years’ progressive work experience in user support in a busy IT environment.
The job holder must also:
- Have working knowledge and experience in automation tools such as System Center Configuration Manager and Microsoft SharePoint
- Possess experience in installing, configuring and troubleshooting Windows and Linux operating systems
- Demonstrate working knowledge of printer configuration, setup and troubleshooting
- Have hands on experience in setting up and troubleshooting Local Area Networks and have knowledge of different network protocols
- Be possess experience in supporting IP phones and teleconferencing systems; Webex, Teams, etc.
- Have experience in management of active directory users and computers.
Competencies
- Possess excellent communication skills
- Exhibit the ability to work well in a team
- Possess sharp analytical and problem solving skills
- Display a strong customer focus character
- Demonstrate ability to prioritize workload
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Job Summary:
Responsible for ensuring provision of ICT services in their respective regions through development and implementation of strategies to meet the day-to-day business requirements to sustain customer satisfaction and provide for end user support.
Key Responsibilities:
- Prepare monthly, quarterly and annual unit reports
- Supervise, mentor, coach and promote talent growth of staff in order to support business through excellent customer service
- Conduct performance management for direct reports to ensure that the mutual needs of the staff and Authority are being met
- Formulate and implement work plans for the service support unit.
- Configuration and deployment of new end user equipment to ensure they are configured according to KRA standards and policies.
- Maintain up to date asset register of end user equipment in their area of operation.
- Consolidate challenges identified by teams and follow up for their resolution.
- Resolve within defined SLAs, complex incidents and service requests as assigned
- Review the ticket compliance reports from various teams, consolidate, prepare periodic reports and follow up on resolutions of incidents in their areas of operation.
- Manage the annual preventive maintenance exercise for their areas and compile reports on the same and update the asset register where necessary
- Respond to audit queries assigned within the stipulated deadlines.
- Review procedure manuals for their area of operation
- Liaise with the Manager, ICT for provision of resources necessary for the Service Support office to ensure efficient and effective delivery of ICT services with view to enhance system availability and reliability in the Authority.
- Provide next escalation level for ICT Service Support Supervisors.
- Ensure conformity to ISO (9001/2015 and 27001/2013) and data security requirements
Academic and Professional Qualifications
- Bachelor’s degree in IT or a related field
The following certifications will be an added advantage:
- CompTIA A+, CompTIA N+
- ITIL
- MCSE/MCSA
- Project Management e.g. Prince2, PMP
Relevant Work Experience/Technical Skills Required
- The post holder should have at least four (4) years’ progressive experience in a busy IT environment, with at least one (1) year in a supervisory role or an equivalent
- Competence in Windows Active Directory Management Tools plus creation and deployment of Group Policy Objects
- Conversant with process automation and experience working with automation tools such as MS SharePoint, System Center Configuration Manager(SCCM) or System Center Operations Manager (SCOM)
- In-depth knowledge and experience in setup and troubleshooting of complex Local Area Networks and Wide Area Networks
- Proficiency in IT Service Management Systems. Mastery in creation of dashboards, Configuration Management, Automated workflows and Reporting
- Hands on experience supporting enterprise Email Systems (Server and Client) such as Domino Lotus Notes/ MS Exchange/ Microsoft 365. Troubleshooting server side relay issues up to and including secure email gateways and smart hosts.
Competencies
The job holder must:
- Possess excellent listening and questioning skills, combined with the ability to interact confidently with users to establish what the problem is and explain the solution
- Exhibit the ability to work well in a team
- Possess sharp problem solving skills
- Display a strong customer focus character
- Demonstrate ability to prioritize workload
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Job Summary:
Responsible for coordinating and managing ICT user support and asset management in the Region of responsibility.
Key Responsibilities:
- Define and regularly review incident and service request classification, prioritization schemes and criteria for problem registration to ensure consistent approaches for handling, informing users and conducting trend analysis.
- Review the unit’s KPIs, procedures and processes to guarantee their relevance as well as ensure continual improvement.
- Direct the Service Desk function to ensure Incident, Problem, and Knowledge Management functions are effectively carried out.
- Manage the asset management process for ICT end user devices by monitoring and maintaining information on all the resources needed to deliver services.
- Facilitate formulation and development of the procedure manual for the service support unit.
- Set performance targets for direct reports and ensure that they are achieved.
- Develop the annual work plan for the Service Support unit.
- Coordinate with the KRA Regional and Station Managers to ensure that ICT services are provided promptly.
- Ensure conformity to ISO (9001/2015 and 27001/2013) and data security requirements.
- Prepare monthly, quarterly and annual sectional reports
- Develop, mentor, coach and promote talent growth among staff in order to support business through excellent customer service
- Conduct performance management in the unit to ensure that the mutual needs of the staff and Authority are being met.
- Coordinate Corporate initiatives within the unit such as Audit, Integrity, QMS and Risk Management
Academic and Professional Qualifications
- Bachelor’s degree in Computer Science, Information Technology or any other IT related field.
- Master’s degree in Computer Science, Business Administration or related Postgraduate degree will be an added advantage
The following certifications will be an added advantage:
- IT Governance & Service Level Management i.e. ITIL, COBIT or equivalent
- Microsoft certifications; Certified Systems Engineer(MCSE), Microsoft Certified Solution Associate(MCSA), Microsoft Certified Solution Developer (MCSD)
- Business Systems Analysis i.e. CBAP Certification / Training
- Project Management i.e. PMP or Prince 2
Relevant Work Experience Required
- The post holder should have at least five (5) years’ progressive experience in a busy IT environment in which two (2) should be at First Level Management.
- Competence in Windows Active Directory Management Tools plus creation and deployment of Group Policy Objects
- Conversant with process automation and experience working with automation tools such as MS SharePoint, System Center Configuration Manager(SCCM) or System Center Operations Manager (SCOM)
- Knowledge and experience in setup and troubleshooting of Local Area Networks and Wide Area Networks
- Proficiency in IT Service Management Systems
- Hands on experience supporting enterprise email systems (server and client) – Domino Lotus Notes, MS Exchange, Microsoft 365
Competencies
The job holder must:
- Possess strong leadership and managerial skills
- Have strong analytical and problem solving skills
- Capable of making decisions in complex situations
- Display excellent communication and interpersonal skills
- Exhibit exceptional organizational and administrative skills
- Possess good negotiation skills
- Have good business knowledge
go to method of application »
JOB PURPOSE
This role is responsible for coordinating HR activities and functions within HR and other departments/divisions in the Authority.
MAIN RESPONSIBILITIES:
- Organize and coordinate the operations and activities related to Human Resources.
- Develop work plans for HR matters/activities. e.g. Identify needs for recruitment, training, transfers and deployments.
- Ensure proper management of all employee records, correspondences, documents and information both electronic and physical.
- Prepare and submit reports, statistics and any other information as required by management for decision making.
- Prepare proposals for HR activities and coordinate implementation of the same including staff sensitization, Counseling, health and safety etc.
- Prepare and submit proposals for the procurement of HR services e.g recruitment, training, benchmarking, HIV/AIDS awareness initiatives etc.
- Provide guidance and support to all staff on HR related matters including discipline, medical, welfare and handle enquires on the same.
- Facilitate implementation of the work plans for the following corporate initiatives in the unit: Audit, Integrity, QMS, Risk Management and ISO certification.
JOB SPECIFICATIONS
Academic qualification:
- A degree in Human Resource Management or related field from a recognized institution.
Professional qualification:
- Post graduate Diploma in Human Resource Management or Certified Human Resource Professional (CHRP) or relevant HR certification.
- Membership to IHRM
Professional experience:
Minimum of four (4) year’s relevant work experience, one (1) of which should be in a Supervisory role.
Method of Application
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