Manager – Performance Analysis & Reporting at Kenya Revenue Authority (KRA)

Role Purpose

Manager - Performance Management is responsible to implement an efficient, fair and transparent Performance Management System in their business cluster to promote an agile and high performance culture.

Roles & Responsibilities:

• Develop and update the annual appraisal process and guidelines and manage the appraisal process across functions and campuses.
• Handle the performance management cycle process from start to end and monitor timely and accurate completion of the appraisals (e.g. forms and templates, communications).
• Work with internal stakeholders across their business cluster through to embed a culture of continuous feedback on employee performance.
• Provide support to line managers in applying the Performance Management System should they face challenges with the implementation.
• Develop tools and support material to help employees and their line managers in their appraisal process.
• Collect and analyse performance appraisal results across functions and campuses.
• Create the annual appraisal calendar, manage the communication with employees and ensure that each activity in the appraisal process is executed within the specified timeframe and as per defined guidelines.
• Coordinate with the Human Resources Division for the implementation of consequences related to performance evaluation results
• Resolve problems related to appraisals, such as employee requests for re-evaluation, and ensure that these issues are handled in a fair, professional, transparent and equitable way.
• Provide professional development support and perform periodic performance reviews for direct reports based on KRA’s Performance Management System.
• Coach and mentor subordinates on a regular basis.
• Coordinate preparation of monthly, quarterly and annual reports to each Line Manager on attainment of goals, PIP and development plans.

Education;

• University Degree in Human Resource Management or related field
• Post Graduate Diploma in Human Resource Management
• Qualifications in HR or business analytics will be desirable
• Membership to a relevant professional body.
• Minimum five (5) years’ experience in HR generalist role and two (2) at First-Level Management.
• Experience of Performance Management in a progressive organization is desirable.

Experience, Knowledge, Skills & Abilities:

• Strong research, communication, presentation, analytical and problem solving skills
• Knowledge of HRMIS Systems especially performance management system
• Understanding of business metric performance and target setting
• Communication and the ability to get along with people
• Working knowledge of performance metric analysis
• Working knowledge of performance management processes and procedures
• Excellent organizational skills to handle multiple tasks in a fast paced environment, as well as tight deadlines
• Good understanding of business metric performance and target setting.
• Strong understanding of, and practical experience of using different data tools to transform and analyse different data sets
• Champion the discovery and sharing analytical insight with stakeholders with various levels of analytical expertise and at all levels of seniority
• Willingness to work in an agile environment while adapting agile work principles.

Competencies required for this role

• Leadership skills
• Decision making skills
• Planning and organizing skills
• Communication skills
• Analytical skills
• Problem solving skills
• Interpersonal relations skills
• Report writing skills
• Customer orientation
• Technological awareness
• Innovation and creativity
• Making effective decisions
• Seeing the big picture
• Delivering at pace
• Building capability for all