Support Operations Analyst at NCBA Group

Job Purpose Statement

The IT Support Operations Analyst role is responsible for the provision of ICT support to the Core Banking Systems and other Business systems by providing technical assistance, analysis and solutions to issues reported or escalated from the service desk and the Daily COB (Close of Business) activities are performed across all Core Banking platforms as per the documented procedures. The role applies incident and problem management processes to provide resolution to incidents or appropriate workarounds for problems while seeking to proactively and continuously improve support to the bank’s internal and external customers

Ideal Job Specifications

• A Bachelor’s degree in Computer Science, Information Technology or related field.
• Minimum 3 years’ experience with 2 years in an IT service support, systems analyst or service management role within a large highly digitized organization managing mission critical systems.
• Minimum 3 years working experience in a busy IT environment as a systems analyst with hands on role in enterprise database management, application management and relational database design.
• Minimum 2 years support of the current core banking system in the bank (T24) and a certification or recognized approved training in the same.
• ITIL Foundation certificate.
• One or more IT certifications such as in Microsoft systems, UNIX or Oracle will be an added advantage.
• Good understanding of the financial services and how IT contributes to the success of the financial institutions.
• Sound knowledge of Information technology and related support architectures.

Closing on: Jan 29, 2023