System Analyst at Musoni

About the job

The job holder will join our Customer Support team which is the day to day point of contact for any of our worldwide customers. His/her daily tasks range from digging into customer problems and monitoring our infrastructure. The successful candidate will be expected to:

• Quickly and correctly assess customer requests (in line with SLA’s) and prioritize accordingly
• Analyze customer requests and summarize them in a clear and concise way for different audiences (internal and external)
• Proactively engage with other teams to manage customer needs and expectations
• Proactively help the support team to achieve its goals
• Identify and address internal knowledge base gaps or improvements

About you

As a rapidly growing company, the ideal candidate for this role is ambitious and motivated. We’re looking for fast learners with the ability to think strategically and creatively, especially those who enjoy working in a fast-paced environment. We like people who are flexible and have the ability to enthusiastically respond to new tasks and challenges.

Does this sound like you?

• You have B2 proficiency level in French language
• You have at least 3 years of work experience in System Engineer, Data Analyst or Level 2/3 support roles
• You have completed BSc in IT studies 
• You have attained a KCSE mean grade B and above
• You have multi-tasking abilities
• You have excellent time management and organisational skills
• You have B2 or above skill level in verbal and written English
• You have experience in basic administration of Linux machines
• You have experience in using MySQL tooling
• You are a good team player
• You have excellent analytical skills
• You have excellent communication and client-handling skills, with the ability to manage expectations and explain technical detail