Systems Administrator at Tugende

About this Role

The administrator will be responsible for transactions in Kenya. We are looking for a competent and motivated individual who can work independently with limited direction to:

• Set up, configure, and maintain the core servers and applications in the Tugende ecosystem.
• To ensure proper user management across all systems with a special focus on data safety and integrity.
• Perform system audits, and risk assessments, and identify and action areas of Improvement.
• Support with product and feature rollout by drafting Release notes and ensuring readiness of training materials.
• Technical support and also serve as the main point of contact for Tugende employees who are experiencing systems and computer-related issues.
• Diagnose hardware and software faults and solve technical and application tickets, either over the phone, online, or in person.
• Perform software testing, and manage releases of applications within the Tugende eco-system.

Personal specifications:

Preferred skills, knowledge & abilities
 Knowledge

• Cloud systems management
• D365 - Configure workflows, dashboards, forms, manage users, views and build standard or custom reports
• User Permission sets the configuration
• Project management techniques
• Helpdesk solutions, ticketing systems, and IT Administration Software
• Knowledge of Virtual Communications Systems and remote support solutions
• Virus Protection Software
• Cyber Security and Diagnostics
• Human-Centered Design
• Application Installations
• Risk analysis and treatment
• IT Policies implementation and maintenance

Abilities

• Ability to learn new business concepts and new technologies in a fast-paced environment
• Demonstrate high standards of interpersonal skills to work in teams
• Experience working with a credit-related business will be an added advantage
• Not afraid of learning new, market-demanded (and valued) technologies and products
• Must possess a high level of professionalism and integrity
• The ability to think logically
• A good knowledge of how software and operating systems work
• Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
• The ability to work well in a team
• Problem-solving skills
• A strong customer focus
• The ability to prioritize tasks
• Attention to detail

Preferred Qualifications and Experience:

• Bachelor’s Degree in Computer Science or a related field
• D365 finance and operations
• At least 3 years experience in systems administration and management
• Understanding of IT principles and ability to communicate technical concepts effectively
• Ability to meet deadlines and manage stress effectively in high-pressure situations
• A strong sense of discretion and confidentiality is required
• Adopt and champion the values that Tugende stands for
• Help desk experience is an added advantage

Key Competencies

• Hold values similar to our own: Integrity, Empathy, Teamwork, Solutions Oriented and Always growing.
• Confidentiality: Able to handle sensitive information professionally and confidentially
• Positive Attitude: maintain a mindset of “getting things done” and finding satisfaction in developing sustainable long-term solutions at all times
• Flexible and resilient: Willingness to travel, flexible in schedule and work hours, seek direct feedback and see every challenge as an opportunity to grow.