Systems Officer at Amnesty International

MAIN RESPONSIBILITIES

The System officer will:

• Install, configure, and update software applications and operating systems across the Amnesty International infrastructure.
• Manage the MS Office 365 SharePoint platform. This includes implementing different access control measures, training staff on use of SharePoint, recover files and rearrange them when disruption occurs.
• Provide technical support to staff, troubleshoot systems related issues, and offer guidance on using organization’s systems and software.
• Monitor and maintain the organization’s server and network infrastructure to ensure optimal performance and reliability.
• Implement and maintain security measures to protect the organization’s data, network and systems from unauthorized access, viruses, malware, and other security threats.
• Ensure backup and recovery procedures are implemented on a regular basis.
• Administer Local Area Network (LAN) and Wide Area Network (WAN) by liaising with the local internet service providers and the International Secretariat IT team.
• Assist the Finance and Administration team in implementing organizational systems policies and procedures including data security and policies, acceptable use policies and incident response procedures.
• Maintain a comprehensive documentation of systems infrastructure, system configurations, passwords, and procedures.
• Maintain Access Control System, office security systems and ensure they are always working.
• Perform other related duties as assigned by the Manager.

WHAT DOES SUCCESS LOOK LIKE IN THIS JOB?

• Effortlessly managing software, operating systems, and network infrastructure, ensuring uninterrupted and optimal performance for the organization.
• Successfully establishing and maintaining stringent security measures, shielding Amnesty’s data, network, and systems from unauthorized access, malware, and other threats.
• Swiftly addressing systems-related issues and providing impeccable technical support, empowering staff to navigate systems and software with confidence.
• Facilitating seamless communication across the organization through proficient administration of the Office 365 SharePoint platform, fostering collaboration and knowledge sharing.
• Implementing and overseeing reliable backup and recovery procedures, guaranteeing the safeguarding and restoration of critical data.
• Skillfully managing Local and Wide Area Networks (LAN/WAN) by liaising with internet service providers, ensuring dependable and efficient communication channels.
• Maintaining records of systems infrastructure, system configurations, and procedures, ensuring a well-documented and organized technological environment.
• In achieving these outcomes, the Systems Officer will contribute significantly to Amnesty International’s mission, upholding its core values and principles while enabling a secure and technologically efficient environment for advancing human rights.

EXPERIENCE AND SKILLS

ESSENTIAL:

• University degree in Information Technology, Computer Science, Informatics, or related field.
• Certification in either Cisco Certified Network Associate (CCNA), Certified Information System Auditor (CISA), CompTIA A+, or CompTIA Network+
• Certification in CompTIA Security+ will be an added advantage.
• Minimum four years’ work experience in a related technical environment.
• Commitment to Amnesty organisational values, vision, and Article 10 of the Kenyan constitution.
• Proficiency in Microsoft Office 365 and familiarity with ERP systems (Microsoft Dynamics 365 preferred)
• Strong interpersonal and communication skills.
• Ability to work as part of a team and handle multiple tasks sometimes under pressure.
• Commitment to safeguarding the confidential nature of the work.

DESIRABLE

• Experience working for an international or multi-location organization.
• Interest in continuous learning and adapting to new technologies.
• Hands on experience with at least two operating systems.

All applications must be received on or before Tuesday, 29th  August 2023, 2359 hours (EAT)