Systems Officer at Frank Management Consult Ltd

Duties & Responsibilities

System Monitoring

• Monitoring performance of the system
• Identify system errors & bugs
• Set up terminals, banks and other related settings in the payments system
• Manage level 2 support from report to resolution.
• Monitor processing volumes

System integrations

• Manage merchant integration with the system end to end

Technical support

1. Actively resolve merchant technical queries and API requests
2. Offer technical support to internal users of the system
3. Track open tickets and monitor ticket progress per SLA, close ticket items when resolved
4. Support UATs in the deployment process

Merchant accounts

Create and update merchant accounts

 Review terminal, bank and other related settings on merchant accounts

Compliance

• Support in deployment of PCI DSS procedures
• Support with training and education for both staff and merchant
• Provide support within agreed SLA to other departments including customer care, fraud, financial services

Minimum Qualifications

• Bachelor’s degree in a BBIT or a technology related field
• Any other relevant training
• 5+ Years' experience leading a technical support team in a diverse environment across multiple countries and cultures
• 3+ Years’ experience in integrations or technical project implementation
• 2+ years Customer Support or Operations experience required, preferably in a global organization preferred