Team Leader, Karen Executive Clinic at Aga Khan University Hospital

Applications are invited from qualified candidates for the above position based in Nairobi, Kenya. The incumbent will be responsible for providing effective, efficient and quality care to clients by supervising the day-to-day operations of the center and the staff, providing excellent customer service, creating an exceptional experience to all patients and visitors and ensuring patient satisfaction by finding solutions for patient’s complaints/issues.

Responsibilities:

• Provision of effective, efficient, quality medical services in the Medical Centre by supervising the day to day operations of the center and the staff at the center
• Monitoring team members’ performance and providing constructive feedback
• Preparing duty Rota’s and managing staff leaves 
• Lead in implementation of quality assurance programmes at the clinic
• Prepare weekly, monthly statistical and quality assurance reports and share the same with the Outreach Services Manager.
• Ensuring that the Centre is stocked with required supplies and monitor their usage to ensure maximum utilization and accurate storage of the same
• Respond to patients and clients concerns in a proactive and timely manner
• Provide information to patients regarding clinic/hospital amenities and services
• Ensure that the environmental Health and occupational safety measures and regulations are adhered to in all areas in the clinic
• Ensure maintenance of high standards of hygiene and general cleanliness and that the infection control guidelines are adhered to at the Centre.

Requirements:

• Bachelor’s Degree in a Business related field with an added advantage in Public relations
• Minimum 5 years' experience in customer service role/s in hospitality or health care industry
• Excellent customer service skills and good listener
• Able to develop and maintain effective working relationship will all departments
• Good communication and interpersonal skills and dealing with problems