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  • Posted: Jul 15, 2022
    Deadline: Not specified
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    Stanbic Bank is a division of Standard Bank, a member of the Standard Bank Group, based in Johannesburg, South Africa. Stanbic Bank was adopted as a trading name in 1992, when the Standard Bank Group, then known as Standard Bank Investment Corporation, acquired the African operations of ANZ Grindlays Bank. The new name was adopted to avoid confusion with the...
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    Team Leader Sales

    Outputs:

    • People management
    • Monitor and manage the performance of sales consultants
    • Develop staff through ongoing coaching, mentoring and booking staff on formal training in line with individual development plans
    • Build and maintain a strong sales team
    • Motivate team and drive team to be annotative in sales
    • Set and monitor team goals and standards

    Sales

    • Achieve sales targets by appropriate allocation of budgets to Universal sales consultants and proper tracking of performance
    • Optimize performance through daily monitoring, resources management and implementation of corrective action where necessary
    • Keep abreast of all product changes and enhancements that could impact the sales process and ensure team members are well briefed

    Credit

    • Ensure that all the required steps are taken and controls implemented when acquiring accounts to minimize the risks associated with new business.
    • Ensure credit policies are enforced and adhered to at all levels
    • Ensure quality control measures are in place to ensure the application and supporting documentation is of the highest quality
    • Obtain all the required information and documents for opening of loan accounts or granting of facilities
    • Good general knowledge of payment systems, client profiles (Bureau information such as CRB etc)
    • Be able to identify and assist with the development of control mechanisms for fraudulent documentation and fraudulent behavior/ activities
    • Understand the basic principles of profit/loss, supply/demand, risk, sustainability and compliance
    • Resolve account/credit-related customer complaints referred to by subordinates to the satisfaction of both the customer and the bank

    Customer service

    • Identify customer needs effectively and open new accounts accordingly.
    • Ensure that customers are assisted efficiently within the time frames laid down for particular transaction types.
    • Ensure that queries and problems are resolved within laid-down time frames
    • Cross-sell products effectively.
    • Ensure effective turn-around times on customer problem resolution.
    • Ensure that customers are fully informed of their rights and obligations to the bank in accordance with the Code of Banking Practice.
    • Monitor and analyze Customer Evaluation of Bank Service (CEBS) data to identify strengths and weaknesses.
    • Ensure that customer documents, applications for facilities, security documents etc are completed accurately and timeously
    • Ensure correct scheduling of staff to meet customer demand.
    • Ensure workload fit is achieved
    • Prevent practices that would results in reckless lending and lead to customer over-indebtedness
    • Legislative compliance
    • Ensure compliance to statutory and regulatory requirements with regards to customer applications
    • Conduct a needs analysis to identify customer needs effectively when opening new accounts or giving product advice, in line with Financial Advisory and Intermediary Service Act licence categories.
    • Ensure compliance standards are met
    • Ensure proper record keeping in terms of Financial Advisory and Intermediary Services Act as well as the Financial Intelligence Centre Act requirements.

    Business development

    • Increase sales consultants productivity by responsible selling practices
    • Sell the bank’s products proactively and pass on other sales leads to the applicable business areas.
    • Report statistics correctly and timeously.
    • Implement marketing initiatives and campaigns as required by the segment.
    • Keep abreast of changes and new developments in the focus segments
    • Build and foster working relationships for the team with key role players such as Credit, fraud departments etc

    Reworks

    • Ensure your team has zero reworks.
    • Key Performance Measure
    • Achieve sales targets of the team.
    • Grow both the asset and liability books
    • Maintain loan portfolio below the non-performing loans hurdle percentage
    • Increased profitability as a result of quality growth in market share.
    • Positive Internal Audit and Compliance report findings.
    • Effective complaint and query resolution.
    • Retention of satisfied, well-informed customers, as measured by CEBS results.
    • Clean account audit and demographic clean-up reports
    • Subordinate effectiveness and motivation.
    • Key performance measures are indicators of whether key responsibilities are being achieved
    • Responsible for the implementation and adoption (within Branch, Department or Section) of all Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes. This includes the consideration and approval of PEP on-boarding and continued business engagement in instances where no adverse information is available

    Qualifications, Knowledge and Experience:

    • University Degree
    • Professional banking qualification would be an added advantage
    • 3-4 years banking experience, with exposure to sales and customer service in the position of Customer Consultant or equivalent
    • MS Office skills to be able to report on sales
    • Good knowledge of Consumer and High Net Worth Clients and Business and Commercial Clients market products and the processes underpinning them.
    • Good knowledge of product criteria and bank policy regarding appropriate pricing, charges and interest rates.
    • Good knowledge of local competitors
    • Strong analytical and diagnosing skills (in terms of identity documents, pay slips, bank statements etc
    • Good knowledge of the debt collection and debt counseling process
    • Knowledge of the documentation related to personal market credit processes and credit delinquency cycles
    • Extensive knowledge of all branch processes and procedures.
    • General knowledge and understanding of financial statements, including application of policies and principles for evaluation and management of the risk associated with lending. Able to apply principles in diverse situations.
    • Knowledge of the Code of Banking Practice, FICA and NCA

    Knowledge of competitor products.

    • Knowledge of other products sold in the branch channel.
    • Knowledge of the Financial Advisory and Intermediary Services Act.
    • Qualifications and experience as determined by the “Fit and Proper Requirements” of the Financial Advisory and Intermediary Services Act.
    • Understanding of regulatory and legislative requirements in terms of FICA and NCA
    • Knowledge of product suite on offer and the various pricing, limits, criteria etc
    • Understanding of financial accounting principles and procedures
    • Understanding of fraud and risk management

    Method of Application

    Interested and qualified? Go to Stanbic Bank on www.linkedin.com to apply

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