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Angaza’s Pay-As-You-Go solution enables businesses to extend flexible solar payment plans to the billion individuals without access to grid electricity. Our platform allows manufacturers and distributors of off-grid energy products to expand their customer base and access data-driven market insights. Angaza’s partners can launch their Pay-As-You-...
Role Description
Angaza's Technical Customer Support Team is the face of Angaza to our customers and is responsible for orchestrating a superior customer experience. This position joins a Technical Customer Support team which optimizes Angaza's after-sales service through end-to-end ticket management and detailed analysis of ticket trends. The Technical Customer Support Associate will play a critical role in identifying ways that Angaza can promote the seamless adoption and use of the Angaza offering.
This is an entry-level position with the potential for significant career development. The role will be responsible for independently managing inbound tickets and escalations through our Angaza Customer Care, in both English and Kiswahili. A key responsibility is to ensure that the tickets are resolved and closed in a manner that upholds Angaza's extremely high standards for customer service.
The position is based in Nairobi, Kenya and reports to the Director of customer Experience.
Requirements
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