Technical Operations Associate at Medtronic

About the Role

The Technical Operations Associate will serve as the point person for all technology-related requests from the product and commercial teams. This person will serve as the liaison in gathering requirements, collecting feedback, and interfacing with external stakeholders.

Roles & Responsibilities:

• Work alongside sales and commercial teams to support new and existing customers.
• Collaborate with the design and product teams to provide the technical voice of the customer from customer interactions to improve LABS products and services.
• Gather requirements for technical integrations and serve as the key liaison to client-level technical teams.
• Communicate to external stakeholders the LABS technology platform and answer questions regarding the LABS digital platform and data reporting solutions.

Must have skills:

• Proven experience in playing a technical business analyst or similar role in healthcare.
• Ability to interact and work with cross-functional teams and diverse stakeholders (technology and business teams).
• Strong experience in requirement gathering and has a solution-driven mindset.

Nice to have:

• Experience with EMR systems, including gathering requirements and performing integrations.
• Experience in non-communicable diseases.
• Experience working in the public /government sector.

Behavioral strengths:

• Excellent written & oral communication skills.         
• Ability to break down complex concepts and recommend suitable solutions.
• Problem solving-mindset. 
• Keen to work in a scalable environment.