Technical Solution Engineer at Incentro Africa

Work Experience

• 5+ years in cloud productivity tools engineering, cloud productivity consulting, or enterprise collaboration platforms.
• Strong background in technical deployments, identity & security configuration, and workspace change management.
• Experience leading customer engagements, technical design workshops, and post-deployment support.
• Hands-on experience leveraging AI tools (e.g., Gemini for Workspace, automation workflows) to improve delivery, support, and customer adoption.
• Experience in handling Large Scale Google workspace migrations

Qualifications

• Bachelor’s degree in IT, Computer Science, Information Systems, or a related technical field.
• Expert understanding of Google Workspace configuration, directory/identity management, security best practices, and collaboration workflows.
• Familiarity with endpoint management, admin console policies, enterprise change management, and technical documentation standards.
• Ability to translate business needs into technical solutions and drive customer adoption using both cloud and AI capabilities.
• Strong communication, stakeholder management, and customer advisory skills.

Job Description

As the AI-Powered Enterprise Collaboration Technical & Change Management Lead, you will provide end-to-end technical leadership across Google Workspace implementations, customer onboarding, support, and strategic advisory. You will ensure that technical solutions meet business requirements while driving AI-enabled productivity and modern ways of working for our customers.

Your responsibilities include:

Technical Leadership & Delivery Excellence

• Lead the technical design, deployment, and configuration of Google Workspace solutions.
• Own technical documentation including deployment plans, architecture diagrams, admin guides, and user guides.
• Manage technical risks, escalations, and resolution of complex ticket issues.
• Recommend delivery best practices, tools, automation opportunities, and certifications for the technical team.
• Review and package value-added services for consultancy and support.

AI-Powered Productivity & Workflow Optimization

• Integrate Gemini for Workspace and AI workflows into customer deployments.
• Advise customers on how to use AI to improve collaboration, automation, and decision-making
• Identify opportunities for process automation, scripting, and enhanced support efficiency.

Customer Technical Strategy & Advisory

• Conduct regular technical touchpoints with customers to review configurations, security posture, and improvements.
• Advise customers on standards, methodologies, and governance related to identity, security, data protection, and Workspace configuration.
• Drive continuous enablement on new Workspace and AI features.
• Manage the technical relationship with strategic Workspace customers.

Change Management & Adoption Leadership

• Support change management planning with training, communication, and enablement strategies.
• Work with stakeholders to ensure solutions meet business needs and maximize user adoption.
• Partner with Account Managers to deliver Quarterly Business Review (QBR) technical insights.
• Lead customer readiness, rollout planning, and post-launch success programs.