Technical Support Engineer at Workforce Africa

Responsibilities

• Organize and deliver product and solution training sessions to customers.
• Perform testing and commissioning activities to ensure system functionality aligns with project specifications and equipment performance standards.
• Understand customer requirements, capture needs, and design tailored solutions.
• Develop product promotion strategies and recommend optimizations to enhance product functionality.
• Provide technical support, troubleshoot issues, and diagnose and repair system faults.

Requirements

• Education: Bachelor's degree or higher in Electronics, Communication, or IT.
• Experience: Minimum 1 year in CCTV, security, or networking industries, Proficiency with switches, routers, or access point products is an advantage.

Skills:

• Strong written and spoken English skills.
• Excellent public speaking and presentation abilities; training experience is preferred.
• Effective communication and the ability to work well under pressure.