Telephone Operator - Receptionist at United States International University - USIU Africa

JOB SUMMARY

Telephone Operator - Receptionist
Reporting to the Chief Admissions Officer, the successful candidate will be responsible for maintaining the image of the university as per the vision by attending to the clients/visitors with respect and integrity and operating the computer-based switchboard in re-routing calls efficiently.

Key Responsibilities

• Operate the ISDX computer-based console switchboard to ensure that incoming and outgoing calls are dealt with courteously and efficiently.
• Receive visitors to the campus and direct them to destined offices and inform them of activities in the university;
• Responding to in-person and telephone inquiries from potential students about the programs offered;
• Participate in marketing activities as part of student recruitment;
• Identify and report telephone service complaints and problems;
• Process Admissions Application Forms for Data Entry.
• Maintain and update the University Telephone Directory.
• To ensure that the main university reception and waiting areas are clean, tidy, safe and professional looking at all times.
• Perform any other duties as may be assigned from time to time.

Educational Qualifications and Professional Experience

• KCSE Certificate: Grade C – (minus);
• Occupational Certificate in Telephone Operations / PABX ;
• Diploma in Front Office Operation / Customer Care / Public Relations / Communication / Hospitality Management from an accredited institution;
• At least 2 years’ experience in a similar capacity;

Personal Attributes & Competencies

• Shown merit and ability as reflected in work performance and results.
• Confidentiality and Integrity;
• Proficiency in Computer Applications;
• Team player with excellent interpersonal skills;
• Relationship Builder & Effective Negotiator;
• Good Communication Skills;
• Self-Motivated;
• Attention to Detail;
• Adaptability and Reliability