Teleradiology And Pacs System Assistant at International Organization for Migration (IOM)

VN No : IOMKCO/VN/012/2022

Context:

• Under the overall supervision of the Regional Radiology Coordinator and under the direct
• supervision of the Teleradiology and PACS Systems Administrator, the incumbent will provide
• technical and user support to the Teleradiology Unit of Migration Health Division of IOM Kenya
• Country Office and other missions in the region:

Core Functions / Responsibilities:

• Assist in technical support and troubleshooting of bio-data and system errors for Picture Archiving Communication System (PACS) and Teleradiology.
• Assist in writing and maintaining documentation, like users’ instructions, manuals and technical support guide to be used by the Nairobi IOM Teleradiology Center.
• Monitor Teleradiology PACS software, databases and various Teleradiology services in Nairobi regional PACS hub.
• Provide support installing Teleradiology server hardware, Databases and PACS software’s under the guidance of the Teleradiology and PACS Systems Administrator as applicable.
• Troubleshoot Teleradiology networks
• Assist with technical preparation of IOM Teleradiology service to the new field locations in the Africa region, in coordination Teleradiology and PACS Systems Administrator and Regional Radiology Coordinator as applicable.
• Assist the Teleradiology and PACS Systems Administrator and Regional Radiology Coordinator with technical issues that arise.
• Provide general assistance in developing, testing and maintaining reports in Teleradiology Structured Query Language (SQL) Reporting Services.
• Keep track of the submission of the Chest X-rays and the reports to the Australia and Canada eMedical websites when required.
• Check the replication of data from PACS servers in the Africa region.
• Detect, diagnose and resolve any hardware, software or connectivity problem.
• Provide support during weekends, holidays or outside working hours as well as act as a “stand-by” focal person on a rotation basis upon request.
• Perform such other duties as may be assigned.

Required Qualifications and Experience
Education

• Completed University Degree in Information Technology, Computer Science or Engineering or a related field from an accredited academic institution with 3 years’ relevant professional experience.

or;

• High School Certificate with training in Information Technology, Computer Science or Engineering or a related field from an accredited academic institution with 5 years of relevant professional experience.

Experience

• Minimum of three years of relevant work experience mainly in administrative support roles;
• Strong software development skills; strong skills in SQL development, database integration with web-based applications are advantageous;
• Experience with digital radiology and Tele-radiology. The understanding of the public health industry is an advantage;
• Experience in systems analysis and design techniques, testing and documentation required.

Languages

• Fluency in both written and spoken English and Swahili.

Required Values

• Inclusion & respect for diversity
• Shows respect and sensitivity towards gender, culture, ethnicity, religion, sexual orientation, political conviction and other differences.
• Encourages the inclusion of all team members and stakeholders while demonstrating the ability to work constructively with people with different backgrounds and orientations.
• Promotes the benefits of diversity; values diverse points of view and demonstrate this in daily work and decision making.
• Challenges prejudice, biases and intolerance in the workplace. Integrity & transparency
• Upholds and promotes the Standards of Conduct and Unified Staff Regulations and Rules.
• Delivers on commitments; manages the organization’s resources reliably and sustainably.
• Embraces and encourages transparency, balancing this with the need for discretion and confidentiality as appropriate.
• Maintains impartiality and takes prompt action in cases of unprofessional or unethical behavior.
• Does not abuse one’s position and acts without consideration of personal gain. Is motivated by professional rather than personal concerns.

Professionalism

• Demonstrates professional competence and mastery of subject matter and willingness to improve knowledge and skills.
• Seeks to raise professional standards in self and others through daily work and activities.
• Adapts quickly to change and is decisive and versatile in face of uncertainty.
• Shows self-control and persistence when faced with difficult problems and remains calm in stressful situations.
• Is conscientious and efficient in meeting commitments, observing deadlines and achieving results.

Required Competencies
Teamwork

• Establishes strong relationships with colleagues and partners; relates well to people at all levels.
• Is fully aware of the team purpose, respects and understands individual and collective responsibilities.
• Willingly puts in extra effort without being asked and adopts a “hands-on” approach whenever necessary to achieve team objectives.
• Coordinates own work with that of the team to meet agreed priorities and deadlines Delivering Results
• Produces quality results and provides quality services to clients.
• Meets goals and timelines for delivery of products or services.
• Manages time and resources efficiently, monitoring progress and making adjustments as necessary.4
• Shows understanding of own role and responsibilities in relation to expected results.

Managing and Sharing Knowledge

• Keeps abreast of new developments in own field of competence and creates opportunities for knowledge management initiatives.
• Shares knowledge and learning willingly, and proactively seeks to learn from the experiences of others.
• Puts new learning into practice and draws on diverse sources of ideas and inspiration.
• Contributes to the identification of improvements to work processes and assists in implementing them.

Accountability

• Accepts personal responsibility for quality and timeliness of work.
• Takes ownership of all responsibilities within own role and honors commitments to others and to the Organization.
• Operates in compliance with organizational regulations and rules.
• Accepts and gives constructive criticism; acknowledges and corrects mistakes and apply lessons learned for improvement.

Communication

• Presents information using language and sequence of ideas that is easy for recipients to understand.
• Adapts communication to the recipient’s needs, asks questions to clarify, and exhibits interest in having two-way communication.
• Encourages others to share their views, using active listening to demonstrate
• openness and to build understanding of different perspectives.
• Listens carefully and genuinely to the views and positions of others; acts on received information.

Other

• Any offer made to the candidate in relation to this vacancy notice is subject to funding
• confirmation.
• Appointment will be subject to certification that the candidate is medically fit for appointment
• and verification of residency, visa and authorizations by the concerned Government, where
• applicable.