Telesales Agents - Westlands at Brites Management

Duties and Responsibilities

• Deliver value proposition to potential customers, through scripts.
• Follow through on leads for potential sales and ensure conversion by explaining driving school services and prices.
• Meet or exceed projected sales quotas and collaboratively work with team members on the call floor to meet sales and performance goals.
• Maintain detailed records of inbound and outbound correspondence as well as follow-up information and outcomes.
• Accurately document the customer’s personal information including name National ID, and phone number.
• Cold call potential customers and ask pertinent questions to understand the customer’s needs/requirements to assist in sales conversions.
• Maintaining accurate records of leads converted to sales.
• Ensure follow-ups are done to actualize future registrations and subsequent sales
• Contact potential or existing customers to inform them about the services
• Answer questions about services or the company
• Ask questions to understand customer requirements and close sales
• Tele sale- reaching potential clients through effective telephone marketing
• Explain the services to clients via telephone
• Email marketing and social media marketing
• Develop creative pitches and propositions and follow up with existing clients
• Use of initiative to identify and follow up opportunities with clients who are not already on the database
• Ensure creativity in reaching out new customers
• Achieve monthly set targets
• Network for leads and arrange for meetings with potential customers
• Close business and do follow ups
• Enter and update customer information in the database
• Take and process orders in an accurate manner
• Handle grievances to preserve the company’s reputation
• Go the “extra mile” to meet sales quota and facilitate future sales
• Keep records of calls and sales and note useful information

Key requirements, skills and qualifications

• 3 years in marketing training course
• Passionate about sales and marketing and have at least three years successful work history in a service industry of consistently exceeding sales targets and growing the business in your previous position
• A top performer with highly developed communication skills to easily engage with clients, do not easily take no for an answer, and can manage the relationship to achieve your sales target.
• A critical thinker, highly organized, meticulous, detail oriented and take pride in your work performance
• 3 years’ experience in service industry (tele sales)
• Good experience in selling over the phone
• Must have worked with sales targets
• Record of achieving and exceeding sales targets
• Demonstrated communication skills for closing sales
• Demonstrated being critical thinker, analytical person, highly organized, meticulous and take pride in their work performance