Telesales Reporting Analyst at M-KOPA Solar

JOB PURPOSE

Responsible for supporting the Telesales department through driving critical operational decisions by analyzing metrics and designing reports

Key Job Functions

• Design Data Management and Reporting Tools for Campaign and leads management.
• Maintain campaign databases and perform updates as necessary to ensure accuracy.
• Regularly update and examine campaign data to locate and resolve mistakes throughout.
• Accurately analyze, collect, and store data for various types of campaigns.
• Create/Prepare campaign reports that provide insight into key data points.
• Communicate the results of data analysis in written and verbal form to managers and team leaders.
• Support various departments, including business development and special projects, in reaching their goals through analysis.
• Monitor data to identify changes/trends in campaign performance

EXPERIENCE/ SKILLS & COMPETENCIES/ LICENCES & CERTIFICATIONS/ EDUCATION REQUIRED

• Diploma or Degree in Computer Science, Economics, Finance or any related field.
• Analytical skills that allow for the development of data-driven reports.
• Demonstrated ability to manage time and prioritize projects to meet deadlines.
• Ability to use SQL or Microsoft Excel to create pivot tables, graphs, and charts.
• Strong written and verbal communication skills to effectively relate data to co-workers.
• Excellent critical thinking skills to help solve business problems and make decisions