Telesales Representative at Peoplelink Consultants Ltd

Our client, a company in Nairobi is looking for a Telesales.

Qualifications & skills

• Degree or Diploma in Sales, Marketing or any business related course.
• Minimum of one years’ experience as a telemarketer or similar sales/customer service role.
• Patient and able to handle customer rejection
• Working knowledge of relevant computer programs
• Proven ability to meet and exceed sales targets within schedule.
• A commitment to excellent customer service.
• Excellent selling, communication and negotiation skills are essential.
• Excellent communication and presentation skills

Duties and responsibilities

1. Cold call people using a given phone directory to sell products or solicit donations
2. Answer incoming calls from prospective customers
3. Use scripts to provide information about product’s features, prices etc. and present their benefits
4. Ask pertinent questions to understand the customer’s requirements
5. Persuade the customer to buy by demonstrating how merchandise or services meet their needs
6. Record the customer’s personal information accurately in a computer system
7. Deal with complaints or doubts to safeguard the company’s reputation
8. Go the “extra mile” to meet sales quota and facilitate future sales
9. Keep records of calls and sales and record useful information

Salary Gross pay Ksh 30,000/